Brilliant Customer Service

ISBN-13: 9780273738077 / Angielski / Miękka / 2010 / 216 str.

Debra Stevens

Opis

'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.