'Social media has played an indispensable role during all of the recent disasters and crises. If you are a researcher looking for ways to make sense of the data that inundates us during such events or a practitioner struggling to make such data actionable, this book needs to be your first source. Castillo has masterfully synthesized a large number of techniques and capabilities in a unified framework to cover this already broad field for the reader.' Amit Sheth, Executive Director of Kno.e.sis, Wright State University, Ohio
1. Introduction; 2. Volume: data acquisition, storage, and retrieval; 3. Vagueness: natural language and semantics; 4. Variety: classification and clustering; 5. Virality: networks and information propagation; 6. Velocity: online methods and data streams; 7. Volunteers: humanitarian crowdsourcing; 8. Veracity: misinformation and credibility; 9. Validity: biases and pitfalls of social media data; 10. Visualization: crisis maps and beyond; 11. Values: privacy and ethics; 12. Conclusions and outlook.