Best-Practices von Kommunikations- und Servicedienstleistungen: Customer Retention Programs

ISBN-13: 9783638724944 / Niemiecki / Miękka / 2008 / 24 str.

Florian Jansen

Opis

Studienarbeit aus dem Jahr 2004 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 1,3, Universitat Witten/Herdecke, Veranstaltung: Best Practices Dienstleistungen, 14 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: Both the theory as well as the management practice have changed their perspectives of marketing. Saturated and transparent markets lead to inefficiencies of classical mass-marketing, which targets on every possible customer in order to increase market share and realize economies of scale: information overload makes customers immune against ads. To worsen it, a lot these targeted customers are just interested in the best bargain - while only few companies are in the position to serve its products or services for these low prices. This situation makes clear: what really counts, is each customers contribution of value. As this contribution increases with every year, making long-term relationships more valuable than short ones, customer retention was able to reach its current popularity."