ISBN-13: 9783659768149 / Angielski / Miękka / 2015 / 112 str.
The research unravels not only the theoretical frameworks of successful implementation of Business Process Re-engineering but also explains how enabling tools can play a pivotal role in improving service delivery and satisfying customer services. Business Process Re-engineering has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change.
The research unravels not only the theoretical frameworks of successful implementation of Business Process Re-engineering but also explains how enabling tools can play a pivotal role in improving service delivery and satisfying customer services. Business Process Re-engineering has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change.