Assessing Reference and User Services in a Digital Age

ISBN-13: 9780789033505 / Angielski / Miękka / 2007 / 236 str.

Eric Novotny

Opis

Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand.

Spis treści

• Preface
• Introduction (Eric Novotny)
• LIBRARY CASE STUDIES AND RESEARCH RESULTS
• Benchmarking Librarian Performance in Chat Reference (Loree Hyde and Caleb Tucker-Raymond)
• Same Questions, Different Venue: An Analysis of In-Person and Online Questions (Joseph Fennewald)
• Listening to Our Users: System Migration and the Evaluation of Web-Based Library Services (Laurie Probst and Michael Pelikan)
• Evaluating Virtual Reference from the Users’ Perspective (Kirsti Nilsen and Catherine Sheldrick Ross)
• Balancing Statewide and Local Digital Reference Service (Ruth Vondracek)
• STANDARDS AND METHODS FOR EVALUATING VIRTUAL REFERENCE
• Looking at the Bigger Picture: An Integrated Approach to Evaluation of Chat Reference Services (M. Kathleen Kern)
• Budget Planning and Performance Measures for Virtual Reference Services (Andrew Breidenbaugh)
• VET: The Virtual Evaluation Toolkit (Buff Hirko)
• Assessing Digital Reference and Online Instructional Services in an Integrated Public/University Library (Lauren Miranda Gilbert, Mengxiong Liu, Toby Matoush, and Jo Bell Whitlatch)
• Costing Reference: Issue, Approaches, and Directions for Research (Mellissa Gross, Charles R. McClure, and R. David Lankes)
• ASSESSING LIBRARY INSTRUCTION IN AN ONLINE ENVIRONMENT
• Instruction in a Virtual Environment: Assessing the Needs for an Online Tutorial (Wendy Holliday, Sharolyn Ericksen, Britt Fagerheim, Rob Morrison, and Flora Shrode)
• Virtual Reference Services and Instruction: An Assessment (Lesley M. Moyo)
• Index
• Reference Notes Included

O autorze

Eric Novotny