Arbitration Costs collection of empirical data is truly impressive. Franck's research is extremely thorough, and her findings insightful for all ITA stakeholders and policymakers. Moreover, she presents the data in a straightforward and neutral manner [...] I also found her discussion of cognitive psychology useful for framing the reasons for her study, her findings and her conclusions. This will give all stakeholders and policymakers a better understanding
of the data and how to engage in a more informed dialogue going forward, as well as a broader perspective on whether reforms to ITA are needed and, if so, what are the appropriate vehicles to do so. In short, Arbitration Costs provides unique insights into ITA that all participants will find invaluable. It is
a distinctive and important contribution to the field.
Susan D. Franck is Professor of Law at American University.