Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development

ISBN-13: 9780749477912 / Angielski / Miękka / 2016 / 304 str.

Sarah Lewis; Jonathan Passmore; Stefan Cantore

Opis

Appreciative Inquiry (AI) is now a widely recognized process for engaging people in organizational development and change management. Based around conversational practice, it is a particular way of asking questions, fostering relationships, and increasing an organization's capacity for collaboration and change. It focuses on building organizations around what works (rather than trying to fix what doesn't) and acknowledges the contribution of individuals.
Appreciative Inquiry for Change Management studies AI in depth, identifying what makes it work and how to implement it in order to improve performance within the business. The book explains the skills, perspectives, and approaches needed for successful AI, and demonstrates how a practical conversational approach can be applied to organizational challenges in times of change. Case studies from organizations that have already integrated AI into their change management practice, including Nokia and BP, reveal why these processes are valuable and demonstrate how to promote, create, and generate such conversations in other organizations. Written in jargon-free language, this updated second edition of Appreciative Inquiry for Change Management now includes chapters on how positive psychology can enhance appreciative practice and appreciative coaching, making it an essential resource for anyone looking to implement AI in their organization.

Recenzje

"Accessible and comprehensive, this book is the 'go to' guide for anyone wanting to take their first steps to understanding and applying more positive, affirming and successful approaches to change management." Paul Neville, Chartered FCIPD, FRSA, Assistant Director, HR & Staff Engagement, Trinity Laban Conservatoire of Music and Dance

Spis treści

• Section - 01: Organizations as machines, workers as cogs and management as a control process;
• Section - 02: An alternative approach: organizations as living human systems;
• Section - 03: The development of conversational approaches to organizational change;
• Section - 04: Appreciative Inquiry: how do you do it?;
• Section - 05: The power of the question;
• Section - 06: The power of conversation;
• Section - 07: Extending practice: working with story in organizations;
• Section - 08: Extending practice: working with appreciative coaching;
• Section - 09: How Positive Psychology enhances Appreciative Inquiry;
• Section - 10: Developing your conversational practice;
• Section - 11: Becoming an appreciative conversational practitioner;
• Section - 12: How to introduce Appreciative Inquiry and related approaches to your organization;
• Section - 13: Case study: using Appreciative Inquiry at BP Castrol Marine;
• Section - 14: Case study: revitalizing corporate values in Nokia;
• Section - 15: Case study: World Café enabling strategic change at the American Society for Quality;
• Section - 16: Case study: rapidly transforming conflict into co-action at a South African coal mine;
• Section - 17: Case study: applying Appreciative Inquiry to deliver strategic change at Orbseal Technology Center;

O autorze

Sarah Lewis is a chartered occupational psychologist, an Associate Fellow of the British Psychological Society, and a founder member of the Association of Business Psychologists.

Professor Jonathan Passmore is a business psychologist with five degrees and has an international reputation for his work in coaching, change and leadership. He has published over twenty books on the themes of leadership, personal development and change, including editing the Association for Coaching series of coaching titles. He consults and speaks at conferences across the world from the US to Europe and Asia.

Jonathan Passmore has written more than 100 peer review research papers and book chapters and has won several awards including the 2010 AC Global Coaching Award for his contribution to practice and research and the Association for Business Psychologists Chairmans Award in 2015. You can find out more about his writing, speaking and research at www.jonathanpassmore.com

Stefan Cantore is a consultant in the areas of leadership and organization development. He is a Senior Teaching Fellow in Organisational Behaviour and Human Resource Management at the University of Southampton Management School, UK.

Stefan Cantore is an experienced leadership and organisational development consultant with a practice focussed on helping leaders and organisations use conversation as a process for change. He has used appreciative inquiry across a wide range of organizations and is an experienced conversational practitioner. Stefan is a qualified coach and has Masters Degrees in both People and Organisational Development and Business Administration.