Application Service Providers in Business

ISBN-13: 9780789024817 / Angielski / Miękka / 2005 / 230 str.

Luisa Focacci; Luisa Foccaci

Opis

Provides a definitive guide for all those seeking to understand what application service providers can offer. Explains how ASPs manage delivery, integration, software support, and maintenance in a manner that fits within customer's own business contexts.

Spis treści

• Preface
  
• Acknowledgments
  
• Chapter 1. Application Service Providers: An Overview
  
• Introduction
  
• ASP Defined
  
• ASP Model’s Main Features
  
• ASP Drivers
  
• A Variety of Offerings
  
• Review of ASP Information Services
  
• Trends and Estimated Worldwide Market Growth
  
• A Multinational Perspective
  
• Conclusion
  
• Chapter 2. The ASP Marketplace: Structure and Overall Dynamics
  
• Introduction
  
• The Current ASP Market Environment
  
• Specific Contingent ASP Business Models
  
• ASP Models’ Challenges
  
• Acceptance and Adoption of ASP Services
  
• Conclusion
  
• Chapter 3. ASP Performance Experiences: A Contingency Approach
  
• Introduction
  
• The Right Solution for the Specific Situation
  
• Contingency-Based Performance in Action: How Different ASP Models Have Fulfilled Diverse Market/Customer Expectations
  
• Conclusion
  
• Chapter 4. Emerging Best Practices
  
• Introduction
  
• The Importance of Building Best Practices
  
• Best Practices Developed from Existing Independent ASP Experiences
  
• Microsoft’s Best-Practice Guidelines for ASPs
  
• ASP Industry Consortium’s Best Practice Guidelines
  
• Winning Customer Confidence and Trust
  
• Conclusion
  
• Chapter 5. The Futures of ASPs
  
• Introduction
  
• Future Models: Overview
  
• The Future of Existing ASP Models
  
• The Search for Other Models
  
• Conclusions
  
• References
  
• Index
  

O autorze

Focacci, Luisa; Mockler, Robert; Gartenfeld, Marc