An Introduction to Reference Services in Academic Libraries

ISBN-13: 9780789029584 / Angielski / Miękka / 2006 / 222 str.

Elizabeth Connor

Opis

An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. Over 30 tables and figures make complex information easy to access and understand.

Spis treści

Part One: Case Studies Case Study 1. Development, Implementation, and Assessment of a Virtual Information Literacy Tutorial on an Urban Campus  Valeda Frances Dent  Setting.  Objectives.  Methods.  Results.  Conclusion.  Appendix: Orsem Library Information Quiz, Fall 2004, Volume 4.  Exercises.  Case Study  2. Reference Triage at the Medical College of Ohio: Just-in-Case to Just-in-Time at the Mulford Library  Marlene A. Porter and Jolene M. Miller  Introduction.  Setting.  Objective.  Methods.  Results.  Exercises.  Case Study 3. Marketing Library Services to Young Male Faculty Mary Mee  Introduction.  Strategies.  Conclusion.  Exercises.  Case Study 4. Relational Reference: A Challenge to the Reference Fortress  John E. Holberg  Relational Reference.  Reference As Being. Community of Practice.  What Relational Reference Is Not.  Exercises.  Case Study 5.  Virtual Reference: Answering Patrons’ Questions Electronically  Christopher Nelson Cox  Introduction.  Needs Assessment.  Instant Answers@WPI.  Collaborative Efforts.  Number of Questions.  Policies and Procedures. Staff Skills.  Staff Training.  Marketing.  Service Continuation.  Exercises. Case Study 6.  What They Don’t Teach You in Library School: Experience Is the Real Teacher Tammy S. Guerrero  Setting.  Objective.  Methods.  Reference Services.  Results. Conclusion.  Exercises.  Case Study 7.  Occasional Occurrences at Owl Creek University  Debra Cox Rollins and Rusty Gaspard  Introduction.  Setting.  Background. Conclusion.  Exercises.  Case Study 8. Uninvited Change: The Governors State University Library’s Evolving Reference and Technology Desk  Paul Blobaum Introduction.  Objective.  Methods.  Results.  Conclusion.  Exercises.  Case Study 9. Common Queries  Marilyn Schoot-Castle  Walk-Ins versus E-Mailed Queries. Professors Expecting Miracles.  Undergraduate Expectations.  Exercises.  Case Study 10. Models for Measuring and Evaluating Reference Costs  Matthew R. Marsteller and Susan Ware  Introduction.  Reference Service Cost Studies.  Reference Transaction Logs.  Interactive Digital Reference Cost Models.  Specific Cases.  Conclusion. Exercises. Case Study 11. Customer Survey  Miron Stenche  Introduction.  Objective. Method.  Results.  Conclusion.  Exercises. Part Two: Essays  Essay 1. The Diverse Librarian  Paula M. Smith  Exercises.  Essay 2. Academic Librarian As the Rodney Dangerfield of University Faculty: “I Get No Respect”  Tammy S. Guerrero  Exercises. Essay 3. The Teaching Portfolio: Explaining What We Do So Well  Mark L. McCallon Introduction. What Is the Teaching Portfolio?  Summary of Teaching Responsibilities. Student Evaluation Data.  Teaching Philosophy Statement.  Teaching Objects and Supporting Data.  Supporting Data.  Uses of the Portfolio.  Conclusion.  Exercises. Appendix: Thinking About Teaching and Learning.  Essay 4. The Glass of Fashion: Librarianship for the Twenty-First Century  Susan Swords Steffen and Michael J. Bell
Introduction.  The New Library: Myth and Reality.  Managing the Whirlwind

O autorze

Elizabeth Connor