Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce

ISBN-13: 9781398601420 / Angielski / Miękka / 2021 / 328 str.

Natalie Berg; Miya Knights

Opis

Gain insights into Amazon's inner workings and the secrets behind its disruptive strategies, to learn valuable lessons that can be applied to retailers globally.

Recenzje

"Berg and Knights deliver surgical insights on Amazon's progress and impact during the global pandemic while curating an updated end-to-end landscape view of the industries affected by the Amazon. The second edition of Amazon is the go-to primer for those wanting to learn about Amazon." Anh Nguyen Lue, North America Open Innovation and eCom Category Management Leader, P&G

Spis treści

• Section - 01: It's an Amazon world;
• Section - 02: Why Amazon is not your average retailer - Introduction to retail strategy;
• Section - 03: Pandemic pivots - How COVID upended the retail industry;
• Section - 04: Amazon's pandemic power grab;
• Section - 05: The Prime ecosystem - Redefining loyalty for today's modern shopper;
• Section - 06: Retail apocalypse or rebirth?;
• Section - 07: End of pure-play e-commerce - Amazon's transition to bricks and mortar retailing;
• Section - 08: Amazon's grocery ambitions - Create a platform to sell you everything else;
• Section - 09: Supermarkets - A brave new era;
• Section - 10: A private label juggernaut - Here comes the squeeze;
• Section - 11: Technology and frictionless retail;
• Section - 12: AI and voice - The new retail frontier;
• Section - 13: Store of the future - How digital automation will enrich the customer experience;
• Section - 14: Redefining the store - Shifting from transactional to experiential;
• Section - 15: Retail fulfilment - Winning the customer over the final mile;
• Section - 16: The last-mile infrastructure;
• Section - 17: Conclusion - Peak Amazon?

O autorze

Natalie Berg has spent many years helping retailers compete, or partner with, retail giants like Walmart and Amazon. Based in London, UK, she is former Global Research Director at Planet Retail and now runs her own consultancy, NBK Retail, specializing in retail strategy, changing shopping habits and future trends.

As one of the Top 30 global retail influencers, Berg has produced research on a number of industry topics including: convergence of physical and digital retail, click & collect, customer loyalty, discount retailing, store of the future and frictionless commerce. She is a regular TV and radio guest and her views on retail have been published in the FT, Guardian, BBC, The Times, Retail Week, among others. Natalie holds a Bachelor of Science in International Business from the University of Connecticut and also studied at Ecole Supérieure de Commerce in Grenoble, France.

Miya Knights is Global Content Strategist at poq Commerce, with 25 years' experience as an analyst, journalist and editor specializing in retail enterprise technology use. Based in Sussex, she is the owner and publisher of Retail Technology magazine and has appeared on the BBC, Channel 4 and Euronews and commented in The Telegraph, The Times and The Financial Times among others, as well as regularly speaking at or moderating industry events. She is consistently ranked as one of the top retail industry influencers and was recognized as the 2021 Arts & Media Senior Leader by the Black British Business Awards.

Prior to joining Eagle Eye Solutions as Head of Industry Insight, she was Global Technology Research Director at Planet Retail, and a Senior Research Analyst with IDC Retail Insights. She has a Master's Degree in English Literature and Language from the University of Oxford.