Always on: Digital Brand Strategy in a Big Data World

ISBN-13: 9780367880439 / Angielski / Miękka / 2019 / 294 str.

Arve Peder Overland

Opis

It’s a given in today’s online marketplace that you are perceived as being always on. Make sure your governance programmes for your systems and platforms keep it that way. Always On provides an understanding of what it takes to develop, implement and run a digital strategy but it is not meant as a rigid process document that must be strictly adher

Spis treści

Part 1 The Symptoms: Companies see challenges in digital transformation.  The website.  Why are we in social media?  Is a customer loyal if they're in my program?. Defining a business online.  Data the great myth buster.  The solution is never the next gadget.  Part 2 The Business Case: Understanding the need.  Preparedness for today and inevitable change.  Part 3 The Brand: Symbiotic relationship between brand and digital strategy.  Developing brand positioning and value propositions.  UX-based brand workshop model.  Implementation strategy.  Part 4 The Strategy: Defining digital strategy and its development process.  Research, facts and insights.  Finally we're seeing the big picture through big data.  The strategy documents, campaigns and builds.  Part 5 Getting Started: Setting objectives: stakeholders and their requirements.  Defining your digital ecosystem.  An honest evaluation of your people and systems.  Communication and change management.  Implementation planning and tactical roadmap. Part 6 The Governance: The governance of digital programs and systems.  The importance of performance measurement. Training, guidelines, responsibility structure, content calendars, accounts info and password storage.  Ongoing communications strategy.  System and reputational risk management.  How to obtain, develop, retain and verify competence.  Building better partnerships.  Legal and regulatory aspects of digital governance.

O autorze

Arve Peder Øverland has been at the forefront of digital marketing since the mid-nineties. He has spent most of his career in the United States, where he led a digital agency, working with some of the world’s leading companies and brands. Before joining id.mngmnt, a management consulting firm specializing in customer intelligence as a partner, Arve served as Digital Practice Director for Hill+Knowlton Strategies Europe, a WPP company. At id.mngmnt, Arve heads up the digital consulting practice, focusing on building result-oriented digital strategies for clients and developing governance practices that reduce risk and monitor performance.