Alternative Dispute Resolution for Organizations

ISBN-13: 9780471643234 / Angielski / Miękka / 2008 / 256 str.

Allan Stitt

Opis

Alternative Dispute Resolution (ADR) is a rapidly growing field, due to its popularity as an alternative to long and expensive lawsuits. ADR involves resolving disputes of any kind outside of the judicial system, through negotiation, mediation, arbitration, and other processes. This book is for people who work within organizations and are involved in disputes themselves, or for people who are required to deal with or resolve disputes. It covers how to set up a dispute resolution process in an organization.

Spis treści

Preface.

Acknowledgements.

Chapter 1. Introduction to ADR.

Chapter 2. Diagnosis.

Chapter 3. Diagnosis of the Organization.

Chapter 4. Diagnosis of the Disputes.

Chapter 5. Dispute Resolution Requirements.

Chapter 6. Interests.

Chapter 7. Interest–Based Negotiation.

Chapter 8. Interest–Based Mediation.

Chapter 9. Rights.

Chapter 10. Exits and Re–entries.

Chapter 11. creativity.

Chapter 12. Training and Evaluation.

Chapter 13. ADR In External Disputes.

Chapter 14. Concluding Thoughts.

Appendix A. Sample Multi–Step ADR Clause.

Appendix B. Procedure Manual for Mediation of Credit Disputes Between Bank of Montreal and Small–and Medium–Sized Enterprises (SME′s).

Appendix C. Ontario Human Rights Commission Mediation Procedures Manual.

Bibliography.

Index.

O autorze

Allan J. Stitt practices mediation, facilitation, and ADR systems design at Stitt Feld Handy Houston in Toronto. He and his colleagues teach several workshops on ADR and negotiation, including a series of certificate courses in conjunction with the University of Windsor Law School.

Mr. Stitt is an Adjunct Professor at the University of Toronto Law School, where he teaches courses on Conflict Management and Negotiation. He is President of the Arbitration and Mediation Institute of Ontario, past Chair of the ADR section of the Canadian Bar Association (Ontario), and is on the Board of Directors of the Canadian Foundation for Dispute Resolution. He has designed ADR systems for a number of organizations including the Canadian Bankers Association, the College of Physicians and Surgeons of Ontario, the Law Society of Upper Canada, the Bank of Montreal, and the Ontario Human Rights Commission.

Mr. Stitt is a graduate of the University of Toronto, the University of Windsor Law School, the University of Detroit Law School, and Harvard Law School.

Blurb

"Stitt has produced a readable, step–by–step guide to systems design that will help organizations handle conflict more productively and efficiently." – Drew Tulumello

"ADR for Organizations is an excellent resource for anyone who deals with conflict. It goes beyond the conventional ′theory of how to′ and actually provides step–by–step options for resolving disputes...ADR for Organization sis a must–read for anyone who deals with people." – Jim Cutler

"A very useful contribution to making alternative dispute resolution system design concepts much better understood within business organizations. In particular, the checklists provide helpful frameworks for designing ADR systems within organizations." – W.J. Hartnett

"This instructive book on the essentials of ADR system design is a fine–tuned version of what Allan Stitt teaches so effectively in the in–depth ADR courses that he and his colleagues have given to hundreds of avid ADR students. This is a ′must′ ADR text written by an international expert." – Major General Richard Rohmer

"Allan Stitt has brought to bear his unique experience as a lecturer, author, and practitioner in producing this outstanding text on the subject of ADR systems design. It will be of invaluable assistance not only to human resource professionals, corporate executives, and the business community generally, but also to those who practise in this ever–expanding field." – The Honourable Charles Dubin