Advising in Austerity: Reflections on Challenging Times for Advice Agencies

ISBN-13: 9781447334149 / Angielski / Miękka / 2017 / 136 str.

Samuel Kirwin

Opis

Citizens Advice is a network of UK philanthropic agencies that provide free, authoritative advice to the populace on a number of subjects ranging from financial matters to legal issues. In an era where austerity measures and cutbacks are as dominant as they are today, how should these advice agencies go about their business? How can and should they make do and serve the public with less funding, to say nothing of worries of further cuts in the future? This book brings together a team of expert contributors, many of whom have worked in advice agencies themselves, to help map out approaches and plans for advisors in these difficult times."

Spis treści

Introduction ~ Samuel Kirwan, John Clarke, Morag McDermont and Alison Kite; Part 1; Case study one: 'Lucy': the barriers to accessing advice ~ Jennifer Harris; A reflection on Case study one: the barriers to accessing advice – reflections on Lucy's story ~ Sue Evans; Citizens Advice in austere times ~ Morag McDermont; The Advice Conundrum: How to satisfy the competing demands of clients and funders. An interview with Gail Bowen-Huggett; The shift to digital advice and benefit services: implications for advice providers and their clients ~ Jennifer Harris; Part 2; Case study two: 'Laura': the effect of fees upon the Employment Tribunal process ~ Eleanor Kirk; A reflection on Case study two: Laura and the effect of fees ~ Michael Ford QC; The costs of justice: barriers and challenges to accessing the employment tribunal system ~ Nicole Busby; Justice and legal remedies in employment disputes: adviser and advisee perspectives ~ Eleanor Kirk; Precarity and 'austerity': employment disputes and inequalities ~ Adam Sales; Part 3; Case study three: 'Brian': an unrepresented claimant ~ Eleanor Kirk; A reflection on Case study three: 'Brian' ~ Joe McGlade; Power and legality in benefits advice ~ Alison Kite; Getting from the story of a dispute to the law ~ Emily Rose; "Advice on the law but not legal advice so much": weaving law and life into debt advice ~ Samuel Kirwan; Reflections on advising in austerity ~ John Clarke.