Advances in the Management of Organizational Quality

ISBN-13: 9780762307395 / Angielski / Twarda / 2000 / 284 str.

Soumen Ghosh;Donald B. Fedor

Opis

Hardbound. This is the fifth volume in the series Advances in the Management of Organizational Quality. Like the previous four volumes, it is designed to highlight quality-related issues and to facilitate bringing quality into the mainstream of organizational effectiveness. The current volume spans a broad range of topics from an investigation of how customers make quality-related judgments to quality practices in health care. As with previous volumes, this volume also attempts to broaden the concept of quality.