Advances in the Human Side of Service Engineering

ISBN-13: 9780367381110 / Angielski / Miękka / 2019 / 490 str.

James C. Spohrer; Louis E. Freund

Opis

This volume focuses on the human aspects of manufacturing. It covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. The book also discusses issues that arise in both the shop floor and office environments, in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability.

Spis treści

Section I. Health Services
Service Process Visualization in Nursing-Care Service Using State Transition Model, H. Miwa, T. Fukuhara, and T. Nishimura
Self-Service for Personal Health Monitoring and Decisions, Z. Pasek and G. Bacioiu
A Study of the Productivity Enhancement in Medical Practice by the Introduction of a Handheld Tablet Computer, K. Yamada, S. Ishikawa, Y. Sakamoto, Y. Motomura, T. Nishimura, and T. Sugioka

Section II. Service Innovation
Human-Centric Approach of Value Proposition in New Generation Digital Business, T. Kita
Value Co-Creation in R&D, Y. Sawatani and T. Arimoto
Social Networks for Outsourcing and Developing a Firm's Creativity, M. Colurcio, M. Tregua, M. Melia, and A. Caridà
Creativity and Learning in the Practices of Service Innovation, T. Russo Spena and C. Mele
Service Design to Evoke Users’ Enthusiasm - Proposal and Evaluation of a Museum Information Providing Service, M. Takahashi, Y. Yasuma, and M. Nakanishi
Ergonomics at Home: Contribution to the Design of a Smart Home Lighting Service, G. Poizat, M. Fréjus, and Y. Haradji
Designing a Mobile-Based Banking Service: The MOBSERV Project, A. Simões, S. Guerreiro, A. Ferreira, S. Rôla, and G. Freire

Section III. Societal Factors
Human Centered System Integration (HCSI): Case Study of Elderly Care Service Design, S. Basapur and K. Sato
Integrating Healthcare Service with Ambient Interactive Systems: Conceptual Framework, J. Sun, S. Basapur and K. Sato
Entrusting the Reply of Satisfaction or Physical Condition for Services to Unconscious Responses Reflecting Activities of the Autonomic Nervous System, H. Okawai, K. Kato, and D. Baya
The Intelligent Space for the Elderly - Including Activity Detection, S. Tivatansakul, S. Tanupaprungsun, K. Areekijseree, T. Achalakul, K. H

O autorze

James C. Spohrer, Louis E. Freund