Foreword by Rita Donaghy OBE (Chair of Acas), Preface, Table of Cases, Table of Legislation, Table of Abbreviations, 1 RESOLVING EMPLOYMENT DISPUTES AND ADR, 2 UNDERSTANDING THE EMPLOYMENT RIGHTS (DISPUTE RESOLUTION) ACT 1998 AND THE EMPLOYMENT ACT 2002, 3 BACKGROUND TO THE ACAS SCHEME, 4 RIGHTS AND WRONGS IN EMPLOYMENT ARBITRATION, 5 SKILLS AND TECHNIQUES, 6 ENFORCING REMEDIES AND CHALLENGING THE AWARD, 7 FUTURE STRATEGIES IN EMPLOYMENT DISPUTE RESOLUTION, APPENDICES, Bibliography, Index