About the author viiForeword ixAcknowledgements xiiiIntroduction xv1 Personal valueIdentifying your how, why, do and who 12 Tangible valueThe value language of business 533 Emotional valueMake me feel it 814 Service valueEnrich other people's lives 1115 Relationship valueThe substance of life 1496 Tying it all togetherPersonal and professional perspectives 195Epilogue: Aristotle to Audrey 207A definition of value 209The Add Value nursery rhyme 211References 213Index 217
Mark Carter is one of the world's leading experts on human behaviour. He is a sought-after keynote speaker and professional trainer, and he has held senior strategic leadership positions across the Asia Pacific and Europe regions.