AI Chatbots: The Good, the Bad, and the Ugly

ISBN-13: 9783031455087 / Angielski

James Crowder; John Carbone

Spis treści

Introduction.- Section I: The Rise of the Chatbot.- What is a Chatbot.- Categories of Chatbots.- Chatbots and the need for connectivity.- Do They Fill a Need in Society.- Section II: Chatbots: The Good.- Chatbots like SIRI: Your Digital Assistant.- Chatbots for casual interactions.- Chatbots that analyze data and provide valuable information.- Section III: Chatbots: The Bad.- Microsoft’s 2016 Chatbot – What Went Wrong.- Examples of Issues with Chatbots over the last Few Years.- When is human-AI interaction appropriate and when is it inappropriate.- Section IV: Chatbots: The Ugly.- Inherent Bias in Chatbots: Is it Possible to Create an AI Entity without any Bias.- What Happens when a Chatbot Gives Detrimental Advice: Who’s Responsible.- Can we rely on Companies that Create Chatbots to act Responsibly.- Section IV: Future of Chatbots.- What does the Future of Chatbots Look Like.- Can Future AI Entities show Love and Compassion and Should They.- Conclusion.

O autorze

Dr. James A. Crowder currently serves as a Systems Fellow for Cobham Advanced Electronic System (CAES) Advanced Program Development (APD). and Subject Matter Expert (SME) in Autonomous Systems, Artificial Intelligence, and Systems Architecture. He holds a BS in Electrical Engineering, an MS in Electrical Engineering in Signal Processing, an MS in Applied Mathematics, and a PhD in Electrical Engineering and Applied Mathematics. Dr. Crowder has several patents pending in Artificial Intelligence and has over 120 published, peer-reviewed papers. Recent book publishing efforts with Springer Scientific books include: “Artificial Cognition Architectures,” “Systems Engineering, Agile Design Methodologies,” “Artificial Psychology: Psychological Modeling and Testing of AI Systems, “Agile Project Management: Managing for Success,” and “Requirements Engineering: Laying a Firm Foundation.” as well as chapters in several books on Big Data, Biomedical Engineering, and Cyber Physical Systems. His professional efforts include serving as a technical advisor and mentor to a STEM school in Douglas Country, Colorado, the Alexandria School of Innovation, as well as a technical reviewer for the Journal of Supercomputing and the Journal of Systemics, Cybernetics, and Informatics. Dr. Crowder has been interviewed, and articles written about his work in Artificial Intelligence, by Popular Science, Defense One, the Washington Post, Discovery News, and has written an article for TechCrunch that was published in June 2016.

Blurb

This book explores the subject of artificial psychology from the standpoint of how online Chatbots have infiltrated and affected societies and the world in general. The book explores the psychological effects of depending on an online entity for our needs – even if it’s a reminder of scheduled events. The author provides insight into the notion of human-Chatbot exchanges, understanding, and false emotions both from the Chatbot and from the human. He goes on to investigate and discuss the dangers of too much reliance on technology that learns from a variety of sources and how some sources can negatively influence Chatbots, and by doing so, negatively affect people. The book also discusses human-Chatbot interactions and the natural language interface(s) required to respond adequately to humans. Lastly, the author explores the notion of ethical considerations for people, based on their interactions with Chatbots, including information based on cultural differences between different regions of the world.