A Public Sector Journey to Operational Excellence: Applying Lean Principles to Public Policy

ISBN-13: 9781032445441 / Angielski

Kate McGovern

Opis

This book examines the power of linking Lean government operations and purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, it brought the same transformative potential.

Recenzje

At a time when an increasing number of Americans are seeing the pursuit of happiness as nothing more than a pipedream, we need to rethink how our government goes about the people's work. Kate McGovern's book makes a compelling and timely case for taking what the business world has learned from applying lean principles to how we address our most complex social problems.

• John M. Bernard, Author, Government That Works, The Results Revolution in the States

　

With real-life examples and drawing on her experience, Kate McGovern demonstrates how lean can transform government. She shows us what’s possible and offers proven roadmaps to success. This is a must-read for any government entity that wants to improve how it serves the public.

• Tony Rodriquez, President, Daniel Penn Associates LLC

Spis treści

Section I. The Foundation of Continuous Improvement and Operational Maturity, 1. Introduction to Lean and Continuous Improvement, 2. The Three Stages of Maturity in State Government, 3. The Kaizen Concept, 4. Lean Management, 5. Theory and Practice, Section II. Leaning Government Operations, 6. Breaking Bad Bureaucracy, 7. The Goldilocks Standard for Lean Regulation, 8. Moving to Results-Based State Government, 9. A Model for CI in State Government, Section III. Leaning Government Policy, 10. The Three Ps: Politics, Policy Making, and Public Administrators, 11. A Case Study of Unlean Public Policy: U.S. Health Care, 12. Applying CI to Public Administration, 13. Lean Policy Development, Section IV. A Lean Future State, 14. Leaning Government Operations, 15. Continuous Improvement for Thriving Communities, 16. Diffusion of Lean Culture and Level Three Government

O autorze

Kate McGovern, MPA, Ph.D. is a Lean trainer and practitioner in the public sector. In addition to facilitating kaizen projects for state, municipal and non-profit organizations, Kate taught Lean Belt programs and public management classes for New Hampshire’s Bureau of Education & Training. She has worked as a Lean trainer for the states of Vermont, Rhode Island, South Dakota, and Massachusetts through Daniel Penn Associates. Having previously taught at Springfield College, School of Human Services, Kate is currently an instructional faculty member at College Unbound in Providence, Rhode Island. She is a contributor to the PA Times and the author of Challenges in Pension Governance: A Case Study of the New Hampshire Retirement System and A Public Sector Journey to Lean: Fighting Muda in Times of Muri.