A Practical Guide to Soft Skills: Communication, Psychology, and Ethics for Your Professional Life

ISBN-13: 9781032071053 / Angielski / Miękka / 2021 / 178 str.

Richard Almonte

Opis

This accessible text overviews the range of soft skills sought after by employers and provides a practical guide to developing and effectively demonstrating these skills.

Spis treści

1 Soft Skills in a Digital Age   Part 1: The Background to Soft Skills  2 Ethics  3 Psychology  4 Interpersonal Communication  Part 2: Outward-facing Soft Skills  5 Communication  6 Teamwork  7 Customer Service Orientation  Part 3: Inward-facing Soft Skills  8 Problem Solving Orientation  9 Productivity and Work Ethic  10 Likability  11 Can Soft Skills Be Taught?

O autorze

Richard Almonte teaches Communication in the Centre for Business at George Brown College in Toronto.