A Gap Analysis Of Employee Satisfaction Within The National Parks

ISBN-13: 9783659610318 / Angielski / Miękka / 2014 / 216 str.

Pang Bryan

Opis

Using a gap analysis, the purpose of this study was to determine the causes of and solutions for low employee satisfaction at one park. Data from three sources helped triangulate causes of the gap between employees satisfaction and the park leaderships desired ratings. The causes for low satisfaction at this park were that employees wanted increased communication, trust, fairness, respect, training, and employee participation in decision-making. Solutions included increasing communication and trust; explaining the employee performance rating system to employees and delivering contingent consequences; providing relevant training opportunities; and increasing employee involvement in decision-making. To determine the effectiveness of these solutions, it was recommended that the leadership monitor implementation using an evaluation model. This study found that communication, trust, respect, fairness, employee participation in decision-making, and adequate training are critical ingredients to employee satisfaction, and that employee satisfaction is important because high employee satisfaction translates into increased productivity, retention, and customer (visitor) satisfaction.

O autorze

Bryan has worked as an educator in Hawaii for 26 years. He earned a B.Ed. and M.Ed. from the University of Hawaii, and a Ed.D. from the University of Southern California. He is passionate about healthy families and organizations. His desire is to partner with schools, businesses and community groups to improve their organizational effectiveness.