A Critique of the Customer Model of Higher Education: The Tail Wagging the Dog

ISBN-13: 9781433149917 / Angielski / Twarda / 2018 / 336 str.

Robert J. Soucy

Opis

A Critique of the Customer Model of Higher Education is part of a public discussion as to why American higher education, once rated number one in the world, is now rated number twelve. The book's purpose is to expose the many drawbacks of the present system of evaluating college teaching.

Recenzje

"This book is an important contribution to the debate on the decline of American higher education, which allows students to think and act like customers. Having paid so much tuition, they are encouraged to stand in judgement over their teachers through the evaluation process, resulting in relaxed standards and reduced demands. In this appeal for an abandonment of the 'customer model' of higher education, Dr. Soucy brings a lifetime of experience to bear and examples from many college settings." Patrick Allitt, Professor of American History, Emory University

Spis treści

Acknowledgments - Introduction - Challenging the Customer Model - What' s a Teacher to Do? - Likeability, Personality and Grading - Evaluating the Evaluators - Students at "Midwest State" and Elsewhere - Is the Customer Always Right? - Out of Step with Some Students - Social Class in American Academia - Social Class and College Teaching - "To Disturb Is My Function" - What Should Count Most in College Teaching and Learning - A Critique of Collaborative Learning - A Dysfunctional and Misleading Evaluation System - Solutions - Afterword - Appendix: Chronicle of Higher Education Articles - Bibliography.

O autorze

Robert J. Soucy earned his Ph.D. from the University of Wisconsin at Madison after an M.A. from Kansas University. Over his career as a historian, he has taught as an instructor at Harvard University, an assistant professor at Kent State University, and as a full professor at Oberlin College. He is presently a professor emeritus at Oberlin College. He has published five books on different aspects of French fascism, over thirty articles in scholarly journals, and numerous conference papers.