Drucker's knowledge-worker productivity theory : A practitioner's approach to integrating organisational work processes with Drucker's knowledge-worker productivity

ISBN-13: 9783659466212 / Angielski / Miękka / 2013 / 420 str.

Peter Sun San Wong

Opis

This book is based on an investigation of knowledge workers, employed by the Southern Cross University (SCU), about their level of readiness and alignment issues when integrating their work processes with Drucker s knowledge-worker productivity (KWP) theory. All SCU librarians were asked to participate. The investigation was designed to improve productivity, the quality of work, to empower knowledge workers to accomplish their tasks and, consequently, the organisation tasks , by following an organisation-wide unified strategy in an interdependent way that brings about a doing the right thing, the right way approach. The mixed-method multiple case study investigation deployed a self-administered questionnaire survey followed by structured interviews. Survey questions were based on the KWP Survey Matrix which was developed from the Baldrige s (2006) criteria for performance. Descriptive statistics from the survey generated reports that were used in the follow-up structured interviews for participants to describe, investigate, focus, and report their readiness status and alignment issues relevant to integrating their work processes with Drucker s KWP theory.

O autorze

Dr Wong s work is in Drucker s knowledge-worker productivity which is about enhancing productivity for business professionals. He is presently nominated for the Australian Coordinator for the World Academy of Productivity Science based in USA. He has published books, conference papers and articles in productivity and cultural integration.