Humanistic Perspectives in Hospitality and Tourism, Volume II: Csr and Person-Centred Care

ISBN-13: 9783030955847 / Angielski / Twarda / 2022

Ogunyemi, Kemi

Opis

​This book, the second of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work.Following on the first volume's focus on the personal dimension of hospitality, this volume explores hospitality from a viewpoint that goes beyond the individual, first situating hospitality within culture, then engaging its internal and external customers and finally integrating issues like vulnerability, sustainability, social responsibility, and industry resilience in the face of the pandemic.These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.

Spis treści

 

Chapter 1: Introducing the second volume and the need for a special concern for social responsibility as well as for person-centredness. Reference to indicators of this from volume 1. Suggesting a work ethic for the hospitality and tourism sector based on the uniqueness of the industry.

Part 1:  Know Your Customer

Chapter 2: Finding our Roots: The Historical Practice of Hospitality. Rules regarding welcoming strangers in some indigenous cultures.

Chapter 3: Why Serve? The theory/philosophy of service. The concept of gift. Giving more than receiving – how it ennobles the human person. Caring in hospitality and tourism

Chapter 4: Internal Customers: Relating with colleagues (360 degrees - bosses, peers, and subordinates); respecting dignity; handling power; soft skills; the humanistic workplace as a venue for human flourishing; the importance of the internal customer for the external customer

Chapter 5: The External Customer: Who are they? What are their needs? What is the role of hospitality in enabling them to flourish: within homes and in the industry; the role of hospitality in the society?

Chapter 6: Working with the Customer in Mind. Producing good goods and services that truly serve. Humanistic design thinking - A human-centered approach to designing products and services in hospitality and tourism.

Part 2: The Social Impact

Chapter 7: Cultural aspects of hospitality and anthropology of celebrations and feasts

Chapter 8: Hospitality in extraordinary circumstances - epidemics, pandemics, and natural disasters; Staying human and humane under pressure, including economic constraints.

Chapter 9: Human Sexuality and Hospitality and Tourism. Gender stereotypes. Vulnerable people. Psychological and physical safety. Protective structures.

Chapter 10: Harnessing Technology for Hospitality and Tourism - developments in technology (e.g., artificial intelligence) and their potential to enhance the quality of human life as well as occasion harm to human flourishing in harmony especially in what relates to the design ethics of the technology and to lost employment opportunities. AI and privacy and security concerns.

Chapter 11: Sustainability Dimensions of Hospitality and Tourism: Responsibility to society and to the environment Avoiding harm: Care for our common home

Chapter 12: Interactive session tools: Caselets for stimulating discussions

Chapter 13: Final Considerations on Good Practices in the Sector. The importance of fostering care for persons and promoting corporate social responsibility, e.g., hotels that incentivise guests to conserve water. More recommendations of ways to do better, based on an analysis of the preceding chapters in this volume.

Appendix: Possible Study Questions

O autorze

Kemi Ogunyemi is an Associate Professor teaching business ethics, managerial anthropology, self leadership and sustainability management at Lagos Business School, Pan-Atlantic University, Nigeria. She is also the Director of the Christopher Kolade Centre for Research in Leadership and Ethics as well as the Academic Director for the school's Senior Management Programme.

Ebele Okoye is the Director of Afara Leadership Centre, Lagos, Nigeria. She has extensive experience in the development sector and her research interests include NGO leadership, character growth, and virtuous cultures.

Omowumi Ogunyemi lectures in the Institute of Humanities of the Pan-Atlantic University, Lagos, Nigeria. Her research interests include interdisciplinary studies between philosophy and the practical sciences, especially psychology and neuroscience.

Blurb

​This book, the second of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work.

Following on the first volume's focus on the personal dimension of hospitality, this volume explores hospitality from a viewpoint that goes beyond the individual, first situating hospitality within culture, then engaging its internal and external customers and finally integrating issues like vulnerability, sustainability, social responsibility, and industry resilience in the face of the pandemic.

These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.

Kemi Ogunyemi is an Associate Professor teaching business ethics, managerial anthropology, self leadership and sustainability management at Lagos Business School, Pan-Atlantic University, Nigeria. She is also the Director of the Christopher Kolade Centre for Research in Leadership and Ethics as well as the Academic Director for the school's Senior Management Programme.

Ebele Okoye is the Director of Afara Leadership Centre, Lagos, Nigeria. She has extensive experience in the development sector and her research interests include NGO leadership, character growth, and virtuous cultures.

Omowumi Ogunyemi lectures in the Institute of Humanities of the Pan-Atlantic University, Lagos, Nigeria. Her research interests include interdisciplinary studies between philosophy and the practical sciences, especially psychology and neuroscience.