Chapter: 7: ‘For Public Good’: Housing, Local Government and the Delivery of Public Services.
Chapter 8: The Management of Memory, Heritage and the Arts.
Chapter 9: Non-Governmental Organisations, International Networks and the Paradox of Assistance.
Part III: Organisational Activity, Conflict and Building Peace.
Chapter 10: Liminal Space: Organisational Transition and Conflict.
Chapter:11: Living in the Grey Zone: Decision Making in Conflict and Transition.
Chapter 12: ‘Go where the fissures are’: Organisational Actors as Peacebuilding Entrepreneurs.
Chapter 13: Conclusion: Managing in Conflict and Transition.
Dr Joanne Murphy is a Senior Lecturer in Queen's Management School and Academic Director of the William J. Clinton Leadership Institute, Queen's University, Belfast. Her research explores leadership, change and organisational development in politically volatile environments, including those affected by ethno-political conflict. She is a Fellow of the Senator George J. Mitchell Institute for Global Peace, Security and Justice and a Senior Fellow of Northern Ireland's policy think tank - Pivotal.
"This book focuses on three areas of conflict, two of which I have personally spent many decades involved with. It examines conflict and peace building from the ground up and gives a rare account of the necessary skills of managing strategic goals in dangerous and complex situations and brilliantly describes how hardship must be managed to keep society and life moving forward."
- Bertie Ahern, Former Taoiseach and signatory of the Belfast (Good Friday) Agreement
"Murphy’s highly readable and insightful account articulates new lines of research inquiry in the emerging field of management and peace building. She invites and provokes in equal measure. A critical and accessible resource for all academics and organisational actors interested in ‘managing conflict’. "
- Hastings Donnan, Director, Senator George J. Mitchell Institute for Global Peace, Security and Justice
"This important book is founded on an ambitious study of the leadership and management of public services, economic renewal, links with NGO's and the expression of culture and the Arts in violent conflicts in Northern Ireland, Bosnia and the Basque country. These conflicts are often portrayed solely through the eyes of political and security elites. Here the distinctive and additive focus is on the personal accounts of middle and senior managers accommodating and shaping organisational life in and around the conflicts. The book is enriched by a strong conceptual structure and a compelling and accessible writing style which will ensure its impact in academia and beyond."
- Andrew Pettigrew OBE, FBA, Emeritus Professor of Strategy and Organisation, Said Business School, University of Oxford
War and conflict are a reality of life throughout the world. While much is written about the impact of violence and disorder, how people and organisations adapt to these environments is poorly understood. This book tells the story of people managing, delivering services and sustaining economies through and beyond violent conflict and in the most extreme environments.
Dr Joanne Murphy is a Senior Lecturer in Queen's Management School and Academic Director of the William J. Clinton Leadership Institute. Her research explores leadership, change and organisational development in politically volatile environments.