Section I. Quality Foundations Chapter 1: Understanding Quality in the Project Management Domain Chapter 2: Evolution of Quality and Its Contemporary Application to Projects Chapter 3: Pioneers and Paradigms
Section II. Quality Management Chapter 4: Project Quality Planning Chapter 5: Project Quality Assurance Chapter 6: Project Quality Control and Quality Improvement
Section III. Tools for Managing Project Quality Chapter 7: Collecting and Understanding Project Data Chapter 8: Understanding Project Processes Chapter 9: Analyzing Project Processes Chapter 10: Solving Project Problems Chapter 11: Common Project Practices
Section IV. Quality in Practice Chapter 12: Project Systems and Solutions Chapter 13: Why Not Quality?
Epilogue Appendix 1: Case Study: Dakota Wireless Network Appendix 2: Project Training Appendix 3: Project Leadership Appendix 4: Leading Change: A Model by John Kotter Index