Focus First on Service

ISBN-13: 9781583214589 / Angielski / Miękka / 2007 / 82 str.

American Water Works

Opis

This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.