The 4 Dimensional Manager: Disc Strategies for Managing Different People in the Best Ways

ISBN-13: 9781576751350 / Angielski / Miękka / 2002 / 120 str.

Julie Straw

Opis

Successful managers work like coaches, assessing each person's strengths and weaknesses and developing the best strategy to get the job done. The 4-Dimensional Manager shows how managers can become more effective by using the DiSC system. "DiSC" stands for four communication styles: Dominance (direct and decisive); Influence (optimistic and outgoing); Supportive (sympathetic and cooperative); and Conscientious (concerned and correct). In the book's first part, readers assess their own style, the style of the people they manage, and the style of their organization. The second part shows how to choose the most effective style (or combination of styles) for any situation, focusing on seven key areas: delegating, decision making, problem solving, motivating, complimenting, giving constructive feedback, and developing skills.

Spis treści

Preface
Acknowledgments
1. Why 1-Dimensional Managing Isn t Enough
Doing What Comes Naturally
They Are Not You
Looking at the Situation
What 4-Dimensional Managing Can Do for You
2. Discovering Your Style
In This Situation
Instructions
Scoring
The DiSC Dimensions
Multidimensional You
Not a Personality Type
The Two Questions
The Research Behind DiSC
3. How You Manage Yourself and Others
Your DiSC Response Pattern
Getting to Know You
D: Direct and Decisive
I: Optimistic and Outgoing
S: Sympathetic and Cooperative
C: Concerned and Correct
DiSC Combinations
4. I m a Manager, Not a Mind Reader
Introducing Others to DiSC
Signs
5. Expanding to 4 Dimensions
Choosing to Do Nothing
Using Your First Dimension
Adapting Your Managing Style
Not a Fix-All
Using DiSC Day to Day
6. Basics of 4-Dimensional Managing
Managing D
Managing I
Managing S
Managing C
7. 4-Dimensional Delegating
Delegating to D
Delegating to I
Delegating to S
Delegating to C
8. 4-Dimensional Decision-Making
Decision-Making with D
Decision-Making with I
Decision-Making with S
Decision-Making with C
9. 4-Dimensional Problem-Solving
Problem-Solving with D
Problem-Solving with I
Problem-Solving with S
Problem-solving with C
10. 4-Dimensional Motivating
Motivating D
Motivating I
Motivating S
Motivating C
11. 4-Dimensional Complimenting
Complimenting D
Complimenting I
Complimenting S
Complimenting C
12. 4-Dimensional Feedback
Giving Feedback to D
Giving Feedback to I
Giving Feedback to S
Giving Feedback to C
13. Managing in 4 Styles of Organizations
The Sources of Organizational Style
Reading Your Organization s Style
Meeting the Organization s Needs
You in This Place
Managing Others in This Place
Closing Words: Going 4-Dimensional
The Combination DiSC Patterns
Additional DiSC Tool
The Research behind DiSC
About Inscape Publishing and The Inscape Guides

O autorze

Julie Straw is Vice President of Training and Communications for Inscape Publishing, the worldÆs leading independent developer and publisher of research-based personal learning profiles for business. She has successfully managed individuals and teams involved in diverse challenges including soft skills training, research and development, and sales and marketing. She is a frequent speaker at national training and development conferences on the topic of using DiSC to manage and motivate a changing workforce.