Encouragement Is Positively the Way Up The Psychology of Encouragement Getting High on Yourself Skills Listening Builds Relationships Responding with Understanding Building Agreement Skills to Create a Bond Believing Skills to Communicate Your Respect Enthusiasm Skills to Create Energy Focusing on Assets, Strengths, and Resources Perceptual Alternative Skills Humor Skills to Lighten Things Up Recognizing Discouraging Belief Skills Effort Focusing Skills Rational Thinking Skills to Defeat Discouragement Goal Commitment Skills to Define Your Destination Optimism Skills to Find the Best Vantage Point Positive Leadership Skills Self-Encouragement Skills Living as a Courageous, Positive Person Index