ISBN-13: 9781559388559 / Angielski / Twarda / 1995 / 380 str.
ISBN-13: 9781559388559 / Angielski / Twarda / 1995 / 380 str.
Part of a series which offers an interdisciplinary approach to the research and practice in services, this title discusses topics that include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.