ISBN-13: 9781479355815 / Angielski / Miękka / 2012 / 360 str.
We all experience conflict. Learning to work effectively with it is an ESSENTIAL skill for every leader. Courageous Conflict provides the reader with new concepts, coaching questions and techniques to work with conflict and improve relationships. Courageous Conflict contains eight sections with over one hundred short, easy to read segments on a wide variety of conflict related topics such as leadership, emotions, communication, integrity, perspective, and courage. It includes tools such as conflict mapping, constructive confrontation and understanding others to help the reader look at conflict in new ways and achieve success in conflict resolution.