ISBN-13: 9781477518571 / Angielski / Miękka / 2012 / 120 str.
ISBN-13: 9781477518571 / Angielski / Miękka / 2012 / 120 str.
The essential guide for all customer service professionals. Written by industry thought-leaders from all over the world, this valuable resource delivers a comprehensive blueprint for any organization wishing to excel in customer services. Filled with pages of practical jargon-free advice, Insiders Know-How: Customer Service redefines customer service and sets a new benchmark for the industry. This book is sponsored by The SME Shop at www.thesmeshop.com