Micro-Enterprise and Personalisation: What Size Is Good Care?

ISBN-13: 9781447319238 / Angielski / Miękka / 2017 / 232 str.

Catherine Needham; Kerry Allen; Kelly Hall

Opis

Social service agencies in the United Kingdom are increasingly under pressure to provide personalized care, even as the larger climate of austerity puts pressure on their resources. Increasingly, this means that community-based organizations of five or fewer staff members known as microenterprises are being asked to handle work that was formerly the province of much larger providers. In part, this is rooted in the assumption that small organizations can be more innovative and responsive. This book tests that assumption, analyzing the work of care organizations with a specific focus on size and how it affects personalization and the quality of care."

Spis treści

Introduction: what size is ‘just right’ for a care provider?; Why study size?; Enterprise and care; Methods for co-productive research; What it means to be micro; Micro-enterprises: better outcomes at a lower cost; Enacting personalisation on a micro scale; Micro innovation: what, how and who?; How micro-enterprise performs; Sustainability: are micro-enterprises built to last?; Conclusion: scaling down?; Appendix 1: Site one interview schedule; Appendix 2: Adapted ASCOT tool; Appendix 3: Developing the innovation theme codes.