From Conflict to Conciliation: How to Defuse Difficult Situations

ISBN-13: 9781412979863 / Angielski / Miękka / 2010 / 184 str.

John M. Novak; John J. Schmidt; William Watson Purkey

Opis

The Six-C process allows educators to take progressively more assertive steps as needed to resolve a conflict, using the least amount of time and energy while preserving relationships.