Communication in Social Work

ISBN-13: 9781403916204 / Angielski / Miękka / 2009 / 240 str.

Joyce Lishman

Opis

This timely edition of a best-selling text identifies the important skills integral to effective communication in social work. Lishman offers an extended account of the subject by paying more attention to the diverse contexts of social work, and the range of clients and users with whom practitioners come into contact.

Spis treści

Introduction.- Helpful and Effective Communication: The View of Users of Services.- Types of Communication: Symbolic, Non-verbal and Verbal.- Types of Communication: Written and Information Technology.- Building and Maintaining Relationships.- Attending and Listening.- Sharing Information.- Shared Purpose and Assessment.- Intervention: Non-verbal and Verbal Techniques for Enhancing Behavioural and Attitudinal Change.- Intervention: Written Techniques for Changing Attitudes and Behaviours.- Conclusion.

O autorze

JOYCE LISHMAN is a Professor and Head of the School of Applied Social Studies, Robert Gordon University, UK. She is editor of the Handbook of Theory for Practice Teachers in Social Work published by Jessica Kingsley.

Blurb

Effective communication is a vital part of the social worker's job. This welcome new edition of a classic text provides students and practitioners with essential advice and guidance about communicating and interacting in a range of social work settings.
 
Based on the author's extensive personal and teaching experience, the text offers a succint introduction to a variety of communication techniques, including symbolic, non-verbal, verbal, written and electronic forms of communication. Importantly, it discusses the perspectives of service users and explores their experiences and interpretations of how a social worker looks, acts and speaks, thus giving a real insight into the implicit messages being conveyed.
 
New to this edition are Putting it into Practice activities and further reading suggestions, designed to support learning and understanding and to enable readers to reflect critically for practice.
 
Written in an appealing narrative style that cannot fail to draw the reader in, Communication in Social Work is an engaging and comprehensive book suitable both for social work and social care students and for newly qualified practitioners wanting to refresh their thinking and skills.