Introduction 1Part 1: Getting Started with Coaching and Mentoring 5Chapter 1: Understanding Coaching and Mentoring: Just the Basics 7Chapter 2: Switching from Doer to Coach 13Chapter 3: Finding the Time to Stay Connected 27Chapter 4: Laying a Foundation That Builds Commitment 47Chapter 5: Leveraging Emotional Intelligence 65Part 2: Facing the Changing Workplace 91Chapter 6: Accepting Change 93Chapter 7: Coaching for Diversity 103Chapter 8: Bridging Generational Differences 123Part 3: Motivating and Empowering Your Staff 135Chapter 9: Fueling Employee Motivation 137Chapter 10: Implementing Key Strategies to Motivate Your Employees 157Chapter 11: Teaching by Asking Questions 175Chapter 12: Building Career Self-Reliance 197Part 4: Coaching for Performance and Growth 223Chapter 13: Delegating and Empowering 225Chapter 14: Giving Constructive Feedback 247Chapter 15: Setting Performance and Development Goals 263Chapter 16: Taking the Pain Out of Employee Reviews 279Chapter 17: Coaching for Development and Improvement 293Part 5: Mentoring for Life 319Chapter 18: Mastering Mentoring 321Chapter 19: Building a Support Team 339Part 6: The Part of Tens 349Chapter 20: Ten (or So) Surprises for You 351Chapter 21: Ten (or So) Coaching Myths Debunked 355Index 359
Leo MacLeod is a national expert on leadership development and succession planning and the owner of Training/Coaching/Pie, where he has guided thousands of new leaders. He is the author of From the Ground Up: Stories and Lessons from Architects and Engineers Who Learned to Be Leaders.Marty Brounstein was a dynamic speaker and author of the previous edition of Coaching & Mentoring For Dummies.