Five Star Service: How to deliver exceptional customer service

ISBN-13: 9781292100203 / Angielski / Miękka / 2015 / 296 str.

Michael Heppell

Opis

Create magic moments that get you noticed, remembered and referred. Providing excellent customer service is the surest way to greater success for your organisation and a more successful career for you. And it's not half as difficult or time consuming to achieve as you might think