Part One: The General Principles Involved in Tackling Real-life Statistical Problems; 1: Introduction; 2: The stages of a statistical investigation; 3: Formulating the problem; 4: Collecting the data; 5: Analysing the data - 1: General strategy; 6: Analysing the data — 2: The initial examination of data; 7: Analysing the data — 3: The definitive' analysis; 8: Using resources — 1: The computer; 9: Using resources — 2: The library; 10: Communication — 1: Effective statistical consulting; 11: Communication — 2: Effective report writing; 12: Numeracy; Summary; Part Two: Exercises; A: Descriptive statistics; B: Exploring data; C: Correlation and regression; D: Analysing complex large-scale data sets; E: Analysing more structured data; F: Time-series analysis; G: Miscellaneous; H: Collecting data; Part Three: Appendices; Appendix A: A digest of statistical techniques; Appendix B: Minitab and Glim; Appendix C: Some useful addresses; Appendix D: Statistical tables