Effective Police Supervision Study Guide

ISBN-13: 9781138288812 / Angielski / Miękka / 2017 / 170 str.

Chris Rush Burkey;Larry S. Miller;Michael C. Braswell

Opis

Good police officers are often promoted to supervisory positions with little or none of the training it takes to be a good manager. An understanding of group behaviors and organizational dynamics is necessary to grasp the fundamentals of managing police officers. The Effective Police Supervision Study Guide coordinates with the core text used in many college-level classes and police departments to teach supervisory practices in criminal justice. This study guide prepares both students and professionals for academic or promotional exams, offering them an opportunity to fully review the material so that they are well-prepared for testing. This new edition, like the new edition of the textbook it accompanies, includes information on the following topics: police accountability, police involvement with news media, the challenges of dealing with social media, updates on legal considerations, and ways to avoid another controversy like Ferguson, Dallas, or Baltimore.

Spis treści

A Note to the Student

CHAPTER 1—SUPERVISION: THE MANAGEMENT TASK

Learning Objectives

Key Terms

Chapter Summary

I Transition to First-Line Supervisor

II Supervisory Skills

III Management Expectations of the Supervisor

IV Subordinate Expectations of the Supervisor

V Peer Expectations

Multiple-Choice Questions

True or False Questions

CHAPTER 2—COMMUNITY-ORIENTED POLICING AND PROBLEM

SOLVING: IMPROVING NEIGHBORHOOD QUALITY OF LIFE

Learning Objectives

Key Terms

Chapter Summary

I Community Policing—What Is It?

II Empowerment

III Process Facilitation

IV Collaboration

V Problem Solving

VI Supervising the Community Policing Officers

VII Managing Failure

Multiple-Choice Questions

True or False Questions

CHAPTER 3—INTERPERSONAL COMMUNICATIONS STRIVING

FOR EFFECTIVENESS

Learning Objectives

Key Terms

Chapter Summary

I Importance of Communication Skills

II Communication Process

III Barriers to Communication

IV Overcoming Barriers to Communication

V Feedback

VI The Art of Listening

VII Nonverbal Communication

VIII Communicating with non-English-Speaking Individuals

IX Intercultural Communications

X Hearing-impaired Individuals

Multiple-Choice Questions

True or False Questions

CHAPTER 4—MOTIVATION: A PREREQUISITE FOR SUCCESS

Learning Objectives

Key Terms

Chapter Summary

I Why Officers Work?

II Needs-based Motivation

III Motivational—Hygiene Theory

IV Theory X—Theory Y

V Expectancy Theory

VI How to Motivate

Multiple-Choice Questions

True or False Questions

CHAPTER 5—LEADERSHIP: THE INTEGRATIVE VARIABLE

Learning Objectives

Key Terms

Chapter Summary

I Power

II Theories of Leadership

III Leadership Continuum

IV Leadership Mistakes

Multiple-Choice Questions

True or False Questions

CHAPTER 6—TEAM BUILDING: MAXIMIZING THE GROUP PROCESS 49

Learning Objectives

Key Terms

Chapter Summary

I The Individual

II The Individual and the Group

III Role and Function of the Group

IV Group Development Process

V Group Performance

VI Building a Winning Team

VII Team Goals

VIII Group Problem Solving

IX Conducting Meetings

Multiple-Choice Questions

True or False Questions

CHAPTER 7—CHANGE: COPING WITH ORGANIZATIONAL LIFE

Learning Objectives

Key Terms

Chapter Summary

I Factors Fostering Change

II Police Unions

III The Law

IV Positive Aspects of Change

V Resistance to Change

VI The Nature of Resistance

Multiple-Choice Questions

True or False Questions

CHAPTER 8—PERFORMANCE APPRAISAL: THE KEY TO POLICE

PERSONNEL DEVELOPMENT

Learning Objectives

Key Terms

Chapter Summary

I Performance Appraisal

II Frequency of Evaluation

III The Sergeant’s Role

IV Methods of Appraisal

V The Human Factor

VI Validity and Reliability of Performance Appraisal

VII The Evaluation Interview

VIII Remediation

IX Follow Up

X Changes in Trends

Multiple-Choice Questions

True or False Questions

CHAPTER 9—COACHING, COUNSELING, AND MENTORING:

HELPING OFFICERS GROW AND DEVELOP

Learning Objectives

Key Terms

Chapter Summary

Multiple-Choice Questions

True or False Questions

CHAPTER 10—DISCIPLINE: AN ESSENTIAL ELEMENT OF POLICE

SUPERVISION

Learning Objectives

Key Terms

Chapter Summary

I Nature of Discipline

II Positive Discipline

III Negative Discipline

IV Disciplinary Systems

V The Hot Stove Concept

VI Disciplinary Action

VII Making Disciplinary Action Stick

Multiple-Choice Questions

True or False Questions

CHAPTER 11—INTERNAL DISCIPLINE: A SYSTEM OF

ACCOUNTABILITY

Learning Objectives

Key Terms

Chapter Summary

I Police Work

II Controlling the Police

III Personnel Complaint Investigation Policy

IV Personnel Complaints

V Social Media

VI Personnel Complaint Investigations

VII Adjudication

VIII Civilian Review Movement

IX Forecasting

Multiple-Choice Questions

True or False Questions

CHAPTER 12—SUPERVISING THE DIFFICULT EMPLOYEE:

SPECIAL CONSIDERATIONS

Learning Objectives

Key Terms

Chapter Summary

I Types of Employees

II Problem Employees

III Marginal Performers

IV Work Stressors

V Personal Problems

VI Early Warning System

VII Employee Assistance Program

VIII Critical Incident Stress Management

Multiple-Choice Questions

True or False Questions

CHAPTER 13—SUPERVISING MINORITIES: RESPECTING INDIVIDUAL

AND CULTURAL DIFFERENCES

Learning Objectives

Key Terms

Chapter Summary

I Coming to Grips with the Past

II Changing Demographics

III Supervising Minorities

IV Dealing with Employees in a Protected Class

V Handling Sexual Harassment in the Workplace

VI Supervising Gay and Lesbian Police Officers

VII Managing a More Educated Workplace

VIII Training for the New Supervisor

Multiple-Choice Questions

True or False Questions

CHAPTER 14—TACTICAL OPERATIONS: CRITICAL INCIDENT

DEPLOYMENT

Learning Objectives

Key Terms

Chapter Summary

Multiple-Choice Questions

True or False Questions

CHAPTER 15—LABOR RELATIONS: PROBLEM SOLVING THROUGH

CONSTRUCTIVE CONFLICT

Learning Objectives

Key Terms

Chapter Summary

I Management Rights

II Understanding Bargaining

III Union Goals

IV Grievances

V Impasse Resolution Through Job Actions

VI Contract Administration

VII Role of the Sergeant in Collective Bargaining

VIII Interest-based Bargaining

Multiple-Choice Questions

True or False Questions

CHAPTER 16—HOMELAND SECURITY AND TERRORISM:

A CHANGING ROLE

Learning Objectives

Key Terms

Chapter Summary

I Domestic Terrorism

II Foreign Terrorism

III American Response to Terrorism

IV Local Response to Terrorism

V Information Versus Intelligence

VI Identifying Potential Terrorist Targets

VII Police Supervisor’s Role

Multiple-Choice Questions

True or False Questions

Answer Key to Objective Questions

O autorze

Larry S. Miller is a Professor in the Department of Criminal Justice and Criminology at East Tennessee State University. A former law enforcement officer and crime laboratory director, Miller has authored or co-authored seven textbooks, including Police Photography, Crime Scene Investigation, Report Writing for Criminal Justice Professionals, and Effective Police Supervision. His research interests and journal publications are in the areas of policing and forensic science.

Michael C. Braswell is a Professor Emeritus at East Tennessee State University. He began his career as a prison psychologist and earned his Doctorate in Counseling Psychology from the University of Southern Mississippi in 1975. He joined the Department of Criminal Justice and Criminology at ETSU in 1977, where he taught classes on Ethics and Justice, Human Relations and Criminal Justice, and Film Studies in Crime and Justice. He is widely published, and his textbook Justice, Crime, and Ethics is particularly influential in the field of criminal justice.

Chris Rush is an Assistant Professor in the Criminal Justice and Criminology Department at East Tennessee State University. She received her B.A. and M.A. in Criminal Justice and Criminology from East Tennessee State University and her Ph.D. in Criminal Justice from the University of Arkansas at Little Rock. She has published books and book chapters, as well as articles in peer-reviewed journals, including Deviant Behavior and Violence & Gender, and has worked with agencies handling program evaluation, prisoner re-entry, forensic training, and investigative policies and regulations.