SHRM Society for Human Resource Management Complete Study Guide: SHRM-CP Exam and SHRM-SCP Exam

ISBN-13: 9781119805489 / Angielski / Miękka / 2022 / 496 str.

Sandra M. Reed

Spis treści

Introduction xxiiiSHRM CP Assessment Test xxviPart I Preparing for the Exams 1Chapter 1 The Basics of SHRM Certification 3Exam Notables 4Exam Overview 4Exam Eligibility 5Exam Basics 6The SHRM Exam Objectives 10Breaking Down the BoCK 10The Value of HR Certification 14Summary 16Key Terms 16Exam Essentials 16Chapter 2 Preparing for the Exam 19Exam Notables 20Study Plans 20Group vs. Self-Study 21The SHRM Exam Objectives 22Using Exam Weights 22Practice Exams 24Exam-TakingStrategies 24Understand the Stem 25Guess When Necessary 26Exam Day Basics 26Mental Mechanisms 27Mindset 28Confidence Building 29Summary 30Exam Essentials 31Part II Understanding Human Resource Competencies 33Chapter 3 The Dynamic Environment of Human Resource Management 35Exam Notables 36An Evolving Landscape 36Strategic Alignment 37Global Operations 37Diversity, Equity, and Inclusion 37Talent Acquisition and Workforce Management 37Regulatory Environment 38Measuring Results 38Corporate Social Responsibility 38HR Demographics 38A Day in the Life of HR 40HR Professional Development 42Managing Burnout 43Summary 45Exam Essentials 45Chapter 4 The Business Competency Cluster 47Exam Notables 48Business Competencies 49Business Acumen 49Business and Competitive Awareness 49Financial Analysis 51Strategic Alignment 53Consultation 58Evaluating Business Challenges 59Designing and Implementing HR Solutions 59Critical Evaluation 63Data Advocate 63Data Gathering and Analysis 64Summary 66Key Terms 66Exam Essentials 66Part III The People Knowledge Domain 69Chapter 5 Strategic Human Resource Management 71Exam Notables 72The SHRM Exam Objectives 73Strategic Business Management 75Systems Theory 76Systems Thinking 76Strategic Planning 77Strategic Analysis 78The Strategic Planning Process 81Strategy Formulation 81Strategy Implementation and Evaluation 83Project Management 84SHRM SCP Only 85Becoming Strategic Business Partners 86Engaging Leaders 86Evaluating HR Activities 87Summary 88Key Terms 88Exam Essentials 89Review Questions 90Chapter 6 Talent Acquisition 93Exam Notables 94The SHRM Exam Objectives 94Aligning Strategy 96Mergers and Acquisitions 96Joint Ventures 97Strategic Alliance 97Divestitures and Downturns 97Talent Planning 98The Employer Brand 99Employee Value Proposition 99Job Analysis and Descriptions 100Recruiting 102Recruiting Methods 103Selection 104Employment Interviews 104Assessment Centers 105Job Offers 106Education, Certification, and Licensing 106Negotiation Techniques 107Acculturation, Socialization, Orientation, and Onboarding 108Workforce Analytics 108SHRM SCP Only 110Summary 110Key Terms 111Exam Essentials 112Review Questions 113Chapter 7 Employee Engagement and Retention 115Exam Notables 116The SHRM Exam Objectives 116Employee Engagement 119Organizational Behavior 119Job Attitudes 119Organizational Commitment 120Job Characteristics 121The Role of Culture 122Assessing Engagement 123Positive Engagement Strategies 124Engaging a Remote Workforce 125Human Resources and the Employee Life Cycle 126Performance Management Systems 128Performance Standards 129Evaluating Performance 130Appraisals 132Positive Feedback Systems 133Evaluating Performance Management Systems 134SHRM SCP Only 134Summary 136Key Terms 136Exam Essentials 137Review Questions 138Chapter 8 Learning and Development 141Exam Notables 142The SHRM Exam Objectives 142The Learning and Development System 144Knowledge Management 145Learning Management Systems 146Career Development 146L&D Intervention Strategies 147Needs Analysis 147Training Interventions and Delivery 150Instructional Design 151Developmental Interventions 154Leadership Development 157SHRM SCP Only 158Summary 158Key Terms 159Exam Essentials 160Review Questions 161Chapter 9 Total Rewards 163Exam Notables 164The SHRM Exam Objectives 164Strategic Total Rewards 166Building Pay Structures 166Job Evaluation 167Collecting Compensation Data 168Data Collection Methods 171Pay Practices 172Labor Law Compliance 173Benefits 174Compensation Metrics 175SHRM SCP Only 176Summary 177Key Terms 178Exam Essentials 178Review Questions 179Part IV The Workplace Knowledge Domain 181Chapter 10 HR in the Global Context 183Exam Notables 184The SHRM Exam Objectives 184Defining Global Strategy 186Multinational Enterprises 187Structuring an MNE 187HR and Due Diligence 188Global Staffing 188Managing Expatriates 189SHRM SCP Only 194Summary 195Key Terms 195Exam Essentials 196Review Questions 197Chapter 11 Diversity and Inclusion 199Exam Notables 200The SHRM Exam Objectives 201Defining Diversity, Equity, and Inclusion 202Focusing on Diversity, Equity, and Inclusion 205A Strategic Focus 207An Operational Focus 209Demographic Barriers to Success 212Workplace Accommodations 220Competency and Knowledge Alignment 221Operating in a Diverse Workplace 221Advocate for Diversity and Inclusion 221SHRM SCP Only 223Summary 223Key Terms 224Exam Essentials 224Review Questions 225Chapter 12 Risk Management 227Exam Notables 228The SHRM Exam Objectives 228Types of Risk 230Workplace Safety and Health 231Security Risks 235Enterprise Risk Management 238The Risk Management Process 239Risk Management Techniques 241Written Risk Management Plans 243SHRM SCP Only 245Summary 246Key Terms 247Exam Essentials 247Review Questions 248Chapter 13 Corporate Social Responsibility 251Exam Notables 252The SHRM Exam Objectives 252Defining Corporate Social Responsibility (CSR) 254Corporate Shared Value 257Benefits of Corporate Social Responsibility 258Corporate Citizenship 258Sustainable Business Practices 260The Role of Human Resources 262Business Strategy 262Talent Acquisition 262Risk Management 263Total Rewards 264Learning and Development 265SHRM SCP Only 265Summary 266Key Terms 267Exam Essentials 267Review Questions 268Chapter 14 U.S. Employment Laws and Regulations 271Exam Notables 272The SHRM Exam Objectives 272The Regulatory Environment 275Laws Enforced by the Equal Employment Opportunity Commission 277Americans with Disabilities Act 278Civil Rights Act of 1964 278Genetic Information Nondiscrimination Act 279Laws Enforced/Administered by the Occupational Safety and Health Administration 279Occupational Safety and Health Act 280National Institute for Occupational Safety and Health 281Whistleblower Protection 281Laws Administered by the Office of Workers' Compensation Programs 282Federal Employees' Compensation Act 282Longshore and Harbor Workers' Compensation Act 282Laws Administered by the National Labor Relations Board and the Office of Labor-Management Standards 282National Labor Relations Act 283Labor Management Relations Act 283Labor-Management Reporting and Disclosure Act 285Laws Administered by the Wage and Hour Division 286Davis-Bacon Act 287Employee Polygraph Protection Act 287Fair Labor Standards Act 288Family and Medical Leave Act 289Walsh-Healey Public Contracts Act 290Laws Administered by the Mine Safety and Health Administration 290Federal Mine Safety and Health Act 291The Mine Improvement and New Emergency Response Act 292Laws Administered by the Employee Benefits Security Administration 292Employee Retirement Income Security Act 293Patient Protection and Affordable Care Act 294Laws Administered by the Department of Homeland Security or the Department of Justice 294H2A Temporary Agricultural Workers 294Immigration and Nationality Act 295Miscellaneous Laws and Concepts 296Drug Free Workplace Act 296Garnishment of Wages 296Harassment 296Lilly Ledbetter Fair Pay Act 297LGBTQ Sex-Based Discrimination 298Retaliation 298Sexual Harassment 299Worker Adjustment and Retraining Notification Act 299Retention of Documents 300SHRM-SCP Only 302Summary 303Key Terms 304Exam Essentials 304Review Questions 306Part V The Organization Knowledge Domain 309Chapter 15 Structure of the HR Function 311Exam Notables 312The SHRM Exam Objectives 312Human Resources as a Core Competency 314The Role of Human Resources 315HR's Job 317Integrating Human Resources 320Human Resource Service Models 322Centralized/Decentralized HR Structures 322Outsourcing 323Measuring Human Resource Contributions 324Competency and Knowledge Alignment 326Delivering Messages 326Exchanging Organizational Information 327Listening 327Networking 328Relationship Building 329SHRM SCP Only 329Summary 330Key Terms 331Exam Essentials 331Review Questions 332Chapter 16 Organizational Effectiveness and Development 335Exam Notables 336The SHRM Exam Objectives 336Organizational Effectiveness and Development Defined 338People Interventions 339Individual Behaviors 339Group and Team Dynamics 341Process Interventions 344International Organization for Standardization 345Structural Interventions 345Customer or Product 345Functional 346Geographic 346Matrix 346Managing Change 346Competency and Knowledge Alignment 348Teamwork 348Conflict Management 349SHRM SCP Only 350Summary 351Key Terms 352Exam Essentials 352Review Questions 353Chapter 17 Workforce Management 355Exam Notables 356The SHRM Exam Objectives 356Integrating Workforce Management 358Workforce Planning 358Identify Gaps and Plan Action 361Knowledge Management 362Leadership Development 363The Leadership Gap 363Leadership Theories and Styles 365Competency and Knowledge Alignment 369Navigating the Organization 369Vision 370Managing HR Initiatives 370Influence 371SHRM SCP Only 372Summary 372Key Terms 373Exam Essentials 373Review Questions 375Chapter 18 Employee and Labor Relations 377Exam Notables 378The SHRM Exam Objectives 378Employment Rights and Responsibilities 380Employment Agreements 381Employment Disputes 383Intellectual Property Rights 386Trade Unions 387Works Councils 389Collective Bargaining 390Contract Administration 390Union Strategies 391International Labor Relations 392Competency and Knowledge Alignment 392Negotiation 393SHRM SCP Only 394Summary 394Key Terms 395Exam Essentials 395Review Questions 396Chapter 19 Technology Management 399Exam Notables 400The SHRM Exam Objectives 400Impact of Technology on HR Management 402Technology and General HR Practices 403Automation 403Third-Party Vendor Management 404Technology Policies 404Employee Monitoring 407Risk Management 407SHRM SCP Only 408Summary 408Key Terms 409Exam Essentials 409Review Questions 410Appendix A Answers to the Chapter Review Questions 413Chapter 5: Strategic Human Resource Management 414Chapter 6: Talent Acquisition 415Chapter 7: Employee Engagement and Retention 416Chapter 8: Learning and Development 417Chapter 9: Total Rewards 419Chapter 10: HR in the Global Context 420Chapter 11: Diversity and Inclusion 421Chapter 12: Risk Management 423Chapter 13: Corporate Social Responsibility 424Chapter 14: U.S. Employment Laws and Regulations 425Chapter 15: Structure of the HR Function 426Chapter 16: Organizational Effectiveness and Development 427Chapter 17: Workforce Management 429Chapter 18: Employee and Labor Relations 430Chapter 19: Technology Management 431Appendix B Summary of Form I-9Changes 433Exam Notables 434Summary of Changes 434Updates Based on Form I-9 Revision 434Major Guidance Changes 434New Content 435Major Clarifications 435Plain Language Updates 435Index 437

O autorze

ABOUT THE AUTHORSANDRA M. REED, SPHR and SHRM-SCP, is a leading expert in the certification of Human Resource Professionals. She is the author of HRCI's Official Guide to the Human Resource Body of Knowledge, and case studies, and learning modules for the Society for Human Resource Management. Reed holds her undergraduate degree in Industrial-Organizational psychology, and her graduate degree in Organizational Leadership. She is a Master Practitioner of the Myers-Briggs Type Indicator personality assessment (MBTI), and the owner of a business consulting group that specializes in strategy, organizational effectiveness/design and leadership development for small businesses. Find her at www.sandrareed.co/.