Becoming a Master Manager: A Competing Values Approach

ISBN-13: 9781119710967 / Angielski / Miękka / 2020 / 288 str.

Michael R. McGrath

Spis treści

Preface iiiIntroduction The Competing Values Approach to Management 1What "Becoming" A Master Manager Means 1The Role of Character in Mastery 3The Evolution of Management Models 4Early Twentieth Century: The Emergence of the Rational Goal Model and The Internal Process Model 4Early to Mid-Twentieth Century: The Emergence of the Human Relations Model 7Late to Mid-Twentieth Century: The Emergence of the Open Systems Model 7Late Twentieth Century: The Emergence of Complexity and Integrative Assumptions 9Early Twenty-First Century: Paradox, Connectivity, Sustainability, and Positive Organizations 10The Competing Values Framework 11Integrating Ideas About Effectiveness 11The Use of Opposing Models 12Behavioral Complexity and The Effectiveness of Managerial Leaders 13Action Imperatives and Competencies for Managers 14Learning to Become a Master Manager 17Core Competency: Thinking Critically 18Assessment: Going Public with Your Reasoning 18Learning: Thinking Critically 19Analysis: Argument Mapping 23Practice: Providing Warrants 24Application: Reflected Best-Self Portrait 24Module 1 Creating and Sustaining Commitment and Cohesion 28Understanding Self and Others 29Assessment 1: Anchors and Oars 29Assessment 2: Your Character as a Leader 30Learning: Understanding Self and Others 32Analysis: Use the Johari Window to Analyze Behavior 38Practice: How to Receive Feedback 39Application: Solicit Feedback 39Communicating Honestly and Effectively 41Assessment: Communication Skills 41Learning: Communicating Honestly and Effectively 41Analysis: Using the Left-Hand Column to Develop Your Communication Skills 47Practice: Using Reflective Listening to Move Thoughts and Feelings to the Right-Hand Column: The Case of Stacy Brock and Terry Lord 47Application: Developing Your Reflective Listening Skills 48Mentoring and Developing Others 48Assessment: Assumptions about Performance Evaluations 48Learning: Mentoring and Developing Others 49Analysis: United Chemical Company 56Practice: What Would You Include in the Performance Evaluation? 58Application: Developing Your Capacity to Develop Others 58Managing Groups and Leading Teams 59Assessment: Are You a Team Player? 59Learning: Managing Groups and Leading Teams 60Analysis: Stay-Alive Inc. 70Practice: Ethics Task Force 70Application: Team-Building Action Plan 71Managing and Encouraging Constructive Conflict 72Assessment: How Do You Handle Conflict? 72Learning: Managing and Encouraging Constructive Conflict 73Analysis: Zack's Electrical Parts 80Practice: Win as Much as You Can 81Application: Managing Your Own Conflicts 82Module 2 Establishing and Maintaining Stability and Continuity 87Organizing Information Flows 88Assessment: Identifying Data Overload and Information Gaps 88Learning: Organizing Information Flows 89Analysis: Deciding What to Do with Data Inflows Using the Traffing Method 94Practice: Making Messages Clear, Concise, and Complete 95Application: Directing Your Own Data and Information Traffic 95Working and Managing Across Functions 96Assessment: Mapping Your Organization 96Learning: Working and Managing Across Functions 97Analysis: Errors in the Design? 102Practice: Student Orientation 102Application: Examining a Cross-Functional Team 103Planning and Coordinating Projects 103Assessment: Project Planning 103Learning: Planning and Coordinating Projects 104Analysis: Planning a Training Course 113Practice: The Job Fair 115Application: Managing Your Own Project 115Measuring and Monitoring Performance and Quality 116Assessment: Identifying Appropriate Performance Criteria 116Learning: Measuring and Monitoring Performance and Quality 116Analysis: Improving Performance in the Health Care Industry 121Practice: Developing Education Performance Metrics 122Application: Developing Performance Metrics for Your Job 123Encouraging and Enabling Compliance 123Assessment: Reactions to Methods of Encouraging Compliance 123Learning: Encouraging and Enabling Compliance 124Analysis: Strategies Used by the United States to Increase Compliance 131Practice: Moving Compliance Outside the Workforce 131Application: Your Organization's Compliance Policies and Practices 132Module 3 Improving Productivity and Increasing Profitability 136Developing and Communicating A Vision 137Assessment: How You Develop and Communicate Vision 137Learning: Developing and Communicating a Vision 137Analysis: Doug Fecher, Wright-Patt Credit Union 143Practice: Crafting Your Leadership Story 145Application: Envisioning Your Career 146Setting Goals and Objectives 146Assessment: Identifying Your Personal Goals 146Learning: Setting Goals and Objectives 147Analysis: Objectives Don't Work for Me 153Practice: Creating an Implementation Plan 155Application: Evaluating the Use of Goal Setting in Your Organization 155Motivating Self and Others 156Assessment: When Are You the Most Motivated and Productive? 156Learning: Motivating Self and Others 156Analysis: From Motivated to Demotivated in 60 Seconds 164Practice: Empowerment and Engagement 165Application: When Are You and Your Colleagues the Most Motivated and Productive? 167Designing and Organizing 168Assessment: Assessing Organizational Culture 168Learning: Designing and Organizing 168Analysis: Responding to Environmental Challenges 179Practice: USPS: Prescribe a Possible Future 179Application: Understanding the Design of Your Company 180Managing Execution and Driving For Results 180Assessment: Your Leadership Task Orientation 180Learning: Managing Execution and Driving for Results 181Analysis: Execution and Results in a Crisis Situation 188Practice: Examining the Impact of a New CEO on Execution and Results 188Application: Know Your Time 189Module 4 Promoting Change and Encouraging Adaptability 193Using Power and Influence Ethically and Effectively 194Assessment: Who Is Powerful? 194Learning: Using Power Ethically and Effectively 194Analysis: "I Hope You Can Help Me Out": Don Lowell Case Study 202Practice: The Big Move 203Application: Building Your Power Base by Changing Your Influence Strategy 204Championing and Selling New Ideas 205Assessment: The Presenter's Touch: You May Have It but Not Know It 205Learning: Championing and Selling New Ideas 205Analysis: Applying Communication Tools to Evaluate a Presentation 215Practice: Improving a Memo Requesting Additional Personnel 215Application: You Be the Speaker 216Fueling and Fostering Innovation 217Assessment: Are You a Creative Thinker? 217Learning: Fueling and Fostering Innovation 218Analysis: Creativity and Managerial Style 224Practice: Encouraging Creative Thinking 225Application 1: Import an Idea 225Application 2: New Approaches to the Same Old Problem 226Negotiating Agreement and Commitment 226Assessment: How Effective Are You at Negotiating Agreement? 226Learning: Negotiating Agreement and Commitment 227Analysis: Your Effectiveness as a Negotiator 231Practice: Standing on the Firing Line 232Application: Negotiating at Work 234Implementing and Sustaining Change 234Assessment: Changes in My Organization 234Learning: Implementing and Sustaining Change 235Analysis: Reorganizing the Legal Division 243Practice: Understanding Your Own Influence 244Application: Planning a Change 245Conclusion Integration and the Road to Mastery 248Assessment: Reexamining Your Personal Competencies 249Learning: Integration and the Road to Mastery 250Analysis: Looking for Behavioral Complexity and Lift 260Practice 1: Generating Lift to Support a Planned Change 261Practice 2: Developing Virtuous Habits 261Application: Your Strategy for Mastery 262Index I-1