Supply Chain Management

ISBN-13: 9781119702863 / Angielski / Miękka / 2020 / 368 str.

Nada R. Sanders

Spis treści

Preface xi1 Introduction To Supply Chain Management 1What is Supply Chain Management (SCM)? 3Supply Chain Leader's Box: Amazon.com 9The Boundary-Spanning Nature of SCM 10The Rise of SCM 13Supply Chain Leader's Box: Dell Computer Corporation 14Characteristics of a Competitive Supply Chain 14Global Insights Box: Zara 15Trends in SCM 16Supply Chain Leader's Box: Wal-Mart 17Big Data Analytics Box: Tesco 18Managerial Insights Box--Outsourcing Innovation: Goldcorp Inc. 22Empowering Entrepreneurs Box 23Careers in SCM and Professional Organizations 23Chapter Highlights 24Key Terms 24Discussion Questions 24Case Study: McNulty's Muscular Materials (MMM) 25Case Study: Making Decisions with Data Analytics: FutureChain 25Bibliography 262 Supply Chain Strategy 27What is Supply Chain Strategy? 29Achieving a Competitive Advantage 30Supply Chain Leader's Box: Wal-Mart 31Global Insights Box: Toyota Motor Corporation 33Building Blocks of Supply Chain Strategy 33Managerial Insights Box--Outsourcing Alliances: Li & Fung Ltd. 39Supply Chain Strategic Design 40Supply Chain Leader's Box: Barlean's Organic Oils 43Strategic Considerations 44Big Data Analytics Box: Amazon 45Empowering Entrepreneurs Box 46Productivity as a Measure of Competitiveness 46Chapter Highlights 48Key Terms 48Discussion Questions 49Problems 49Case Study: Surplus Styles 49Case Study: Making Decisions with Data Analytics: Whole Goods 50Bibliography 503 Network and System Design 51The Supply Chain System 53Supply Chain Leader's Box--Moving to Process Thinking: LG Electronics 56Understanding Processes: Theory of Constraints (TOC) 56Integration of Supply Chain Processes 61Designing Supply Chain Networks 62Managerial Insights Box: Coca-Cola 63Big Data Analytics Box: Segmentation in Retail 66Empowering Entrepreneurs Box 66Enterprise Resource Planning (ERP) 66Chapter Highlights 69Key Terms 69Discussion Questions 69Problems 70Case Study: Boca Electronics LLC 70Case Study: Making Decisions with Data Analytics: J-Consulting 71Bibliography 714 Marketing 72What is Marketing? 74Supply Chain Leader's Box: Gap Inc. 75Supply Chain Leader's Box--Accommodating Changing Customer Preferences: PepsiCo 77Customer-Driven Supply Chains 78Managerial Insights Box--Understanding the Customer: Target 80Delivering Value to Customers 82Global Insights Box--Global Customer Service: Coca-Cola Japan 86Channels of Distribution 87Managerial Insights Box--Changing the Distribution Channel: Steinway Pianos 89Big Data Analytics Box: Oasis 91Empowering Entrepreneurs Box 92Chapter Highlights 92Key Terms 92Discussion Questions 93Case Study: Gizmo 93Case Study: Making Decisions with Data Analytics: Your Friend Mark 94Bibliography 945 Operations Management 95What is Operations Management (OM)? 97Supply Chain Leader's Box: Wal-Mart 100Product Design 101Big Data Analytics Box: Honda 102Global Insights Box: Ryanair 103Process Design 107Managerial Insights Box--A New Manufacturing Process: Rapid Manufacturing 110Facility Layout 110Managerial Insights Box: Mazzi's versus Totino's Pizza 112Line Balancing in Product Layouts 112Process Automation 116Global Insights Box: Kuka Robotics Corp. 116Empowering Entrepreneurs Box 117Chapter Highlights 118Key Terms 118Discussion Questions 118Problems 119Case Study: Making Decisions with Data Analytics: Song's Mumbai Restaurant 119Bibliography 1206 Sourcing 121What is Sourcing? 123Supply Chain Leader's Box--Co-Creation: The Auto Industry 126The Sourcing Function 126Sourcing and SCM 128Global Insights Box--Outsourcing Analytics: Accenture 129Supply Chain Leader's Box--Risk Management: IBM 130Managerial Insights Box--Outsourcing Alliances: Roots 133Big Data Analytics Box: Fedex 135Measuring Sourcing Performance 135Empowering Entrepreneurs Box 136Chapter Highlights 137Key Terms 137Discussion Questions 137Problems 138Class Exercise: Toyota 138Case Study: Snedeker Global Cruises 138Case Study: Making Decisions with Data Analytics: J&G 139Bibliography 1397 Logistics 141What is Logistics? 143Supply Chain Leader's Box: United Parcel Service (UPS) 144Logistics Tasks 149Big Data Analytics Box--Autonomous Vehicles: Uber 149Transportation 151Supply Chain Leader's Box: Sysco 152Global Insights Box--Rail Service Between China and Europe: "Northeast Passage" 153Warehousing 154Third-Party Logistics (3PL) Providers 157Empowering Entrepreneurs Box 157Chapter Highlights 157Key Terms 158Discussion Questions 158Problems 158Case Study: Strategic Solutions Inc. 159Case Study: Making Decisions with Data Analytics: Morning Foods Inc. 160Bibliography 1618 Forecasting and Demand Planning 162What is Forecasting? 164Managerial Insights Box: Forecasting Beyond Widgets 166Global Insights Box--Matching Supply and Demand: World Health Organization (WHO) 167The Forecasting Process 168Managerial Insights Box: Predictive Analytics 170Types of Forecasting Methods 171Big Data Analytics Box--Improving Weather Forecasting: NOAA 174Time Series Forecasting Models 174Causal Models 180Measuring Forecast Accuracy 183Collaborative Forecasting and Demand Planning 185Supply Chain Leader's Box--Using Collaborative Technology: Li & Fung 186Empowering Entrepreneurs Box 188Chapter Highlights 188Key Terms 188Discussion Questions 189Problems 189Case Study: Speedy Automotive 190Case Study: Making Decisions With Data Analytics: TechGiant 192Bibliography 1929 Inventory Management 193Basics of Inventory Management 195Managerial Insights Box--Service Inventory: Zoots 196Supply Chain Leader's Box: John Deere & Company 200Inventory Systems 200Fixed-Order Quantity Systems 203Big Data Analytics Box--Analytics Driven Inventory: Dell 209Fixed-Time Period Systems 210Independent versus Dependent Demand 212Global Insights Box: Intel Corporation 212Managing Supply Chain Inventory 213Empowering Entrepreneurs Box 216Chapter Highlights 216Key Terms 217Discussion Questions 217Problems 218Case Study: Making Decisions With Data Analytics: Colorworld 218Bibliography 21910 Lean Systems and Six-Sigma Quality 220What is Lean? 222Big Data Analytics Box: General Electric 224Supply Chain Leader's Box: U.S. Army 225Lean Production 226Global Insights Box: UPS 226Respect for People 228Total Quality Management (TQM) 230Managerial Insights Box: Lean Tools in the Popular Press 233Statistical Quality Control (SQC) 234Supply Chain Leader's Box: Intel Corporation 235Six Sigma Quality 241The Lean Six Sigma Supply Chain 243Empowering Entrepreneurs Box 245Chapter Highlights 246Key Terms 246Discussion Questions 246Problems 247Case Study: Buckeye Technologies 248Case Study: Making Decisions with Data Analytics: Calloway Inc. 248Bibliography 24911 Supply Chain Relationship Management 250Supply Chain Relationships 252Big Data Analytics Box--The Network Effect: Amazon 255Supply Chain Leader's Box--Open Innovation: Proctor & Gamble 257The Role of Trust 258Global Insights Box--Growth Through Partnership: Coca-Cola in Africa 262Managing Conflict and Dispute Resolution 262Managerial Insights Box: Commodity Swapping 266Negotiation Concepts, Styles, and Tactics 266Relationship Management in Practice 271Empowering Entrepreneurs Box 273Chapter Highlights 274Key Terms 274Discussion Questions 274Case Study: Lucid v. Black Box 274Case Study: Making Decisions with Data Analytics: Buckeye Deliveries 275Bibliography 27612 Global Supply Chain Management 277Global Supply Chain Management 279Supply Chain Leader's Box--Challenges of Global Culture: Wal-Mart 281Global Market Challenges 283Managerial Insights Box: Coca-Cola's China Branding Challenge 285Global Infrastructure Design 287Big Data Analytics Box--Supplier Risk: Cisco 288Cost Considerations 289Managerial Insights Box--Beyond Cost: BMW 290Political and Economic Factors 291Empowering Entrepreneurs Box 293Chapter Highlights 294Key Terms 294Discussion Questions 294Case Study: Wú's Brew Works 294Case Study: Making Decisions with Data Analytics: Mika Enterprises 299Bibliography 29913 Sustainable Supply Chain Management 300What is Sustainability? 302Global Insights Box: The Great Pacific Garbage Patch 303Supply Chain Leader's Box: Fibria Celulose 305Evaluating Sustainability in SCM 309Big Data Analytics Box: Coca-Cola 317Sustainability in Practice 319Managerial Insights Box: Carbon Fiber Auto Parts 320Empowering Entrepreneurs Box 323Chapter Highlights 323Key Terms 324Discussion Questions 324Case Study: Haitian Oil 324Case Study: Making Decisions with Data Analytics: Wellington's Coffee House 325Bibliography 326Appendix The Standard Normal Distribution A-1Glossary G-1Index I-1