Preface xiiiPart 1 Strategy and Execution1 Operations and Supply Chain Strategy for Competitiveness 22 Executing Strategy: Project Management 40Part 2 Product and Process Design3 Product and Process Planning 824 Capacity and Scheduling 1195 Strategic Management of Supply Chains 1556 Supply Chain Planning and Analytics 195Part 3 Managing and Improving the Process7 Monitoring and Controlling the Processes 2408 Process Improvement: Six Sigma 2669 Process Improvement: Lean 302Cases 329Area Under the Normal Distribution 382Glossary 384Index 389