Introduction xiPart I Exam 220-1001 1Chapter 1 Mobile Devices 3Chapter 2 Networking 29Chapter 3 Hardware 55Chapter 4 Virtualization and Cloud Computing 109Chapter 5 Hardware and Network Troubleshooting 117Part II Exam 220-1002 155Chapter 6 Operating Systems 157Chapter 7 Security 217Chapter 8 Software Troubleshooting 251Chapter 9 Operational Procedures 283Part III Practice Exams 307Chapter 10 Practice Exam 1 (220-1001) 309Chapter 11 Practice Exam 2 (220-1002) 329Appendix Answers and Explanations 349Chapter 1: Mobile Devices 350Chapter 2: Networking 359Chapter 3: Hardware 368Chapter 4: Virtualization and Cloud Computing 384Chapter 5: Hardware and Network Troubleshooting 388Chapter 6: Operating Systems 403Chapter 7: Security 427Chapter 8: Software Troubleshooting 441Chapter 9: Operational Procedures 455Chapter 10: Practice Exam 1 (220-1001) 464Chapter 11: Practice Exam 2 (220-1002) 472Index 483
JEFF T. PARKER, CISSP, Project+, CySA+, is a certified technical trainer and consultant specializing in governance, risk management and compliance. Jeff's infosec roots began as a security engineer, a member of a HP consulting group in Boston, USA. Prior to becoming an author, Jeff was a Global IT Risk Manager residing for several years in Prague, Czech Republic, where he rolled out a new risk management strategy for a multinational logistics firm.QUENTIN DOCTER, A+, MCSE, CNE, CCNA, SCSA, has spent more than 17 years in the IT field. His experience includes technician, network administrator, consultant, trainer, author, and web developer. He is presently an IT consultant and well-respected author.