ISBN-13: 9781119434252 / Angielski / Miękka / 2017 / 320 str.
ISBN-13: 9781119434252 / Angielski / Miękka / 2017 / 320 str.
Facilitating with Ease Offers the basics on running productive meetings with confidence and includes the information needed to train others to become skilled facilitators as well. Filled with dozens of exercises, surveys, and checklists that can be used to transfonn anyone into an effective facilitator, this new edition covers new topics such as: New chapter on questioning New material on topics of: diversity, globalization, new technologies, employee engagement, leadership style shifts, gaining client feedback, reflection and personal growth, dealing with teams in diverse locations, norming in diverse locations, dealing with conflict, facilitator strategies to help deal with executives who "play games"; the components of meeting management, conference calls and use of technology, process design for a project retrospective and entire book throughout. New meeting templates that include virtual conversations