ISBN-13: 9780803974654 / Angielski / Miękka / 1995 / 208 str.
ISBN-13: 9780803974654 / Angielski / Miękka / 1995 / 208 str.
The "quality" of public services has become a major focus of attention, but most material available is on how to achieve quality in private-sector contexts or confined to a single country. This book focuses on issues common to public services which underpi