Innovation in Hospitality and Tourism

ISBN-13: 9780789032713 / Angielski / Miękka / 2006 / 218 str.

Mike Peters; Mike Peters

Opis

'Innovation in Hospitality and Tourism' presents empirical studies that identify tha major 'push and pull' factors of innovation in hospitality and tourism, providing vital information on how to measure innovation in the control and sustainable management of new service development.

Spis treści

• Innovation in Tourism (Mike Peters and Birgit Pikkemaat)
  
• The Marriage Between Welfare Services and Tourism—A Driving Force for Innovation? (Anne-Mette Hjalager)
  
• Leadership and Innovation Processes—Development of Products and Services Based on Core Competencies (Harald Pechlaner, Elisabeth Fischer, and Eva-Maria Hammann)
  
• Prospects for Innovation in Tourism: Analyzing the Innovation Potential Throughout the Tourism Value Chain (Klaus Weiermair)
  
• A Consumer-Based Measurement of Tourism Innovation (Serena Volo)
  
• Towards the Measurement of Innovation—A Pilot Study in the Small and Medium Sized Hotel Industry (Birgit Pikkemaat and Mike Peters)
  
• An Investigation of the Factors Affecting Innovation Performance in Chain and Independent Hotels (Michael Ottenbacher, Vivienne Shaw, and Andrew Lockwood)
  
• Innovative Product Development in Hotel Operations (Joerg Frehse)
  
• Challenges in Mobile Business Solutions for Tourist Destinations—The Trial Case of St. Moritz (Pietro Beritelli and Matthias Schuppisser)
  
• Evaluating Internet Portals—An Empirical Study of Acceptance Measurement Based on the Austrian National Tourist Office’s Service Portal (Claudia Klausegger)
  
• A New Tune from an Old Instrument: The Application of SERVQUAL to a Tourism Service Business (Robert A. Home)
  
• Index
  
• Reference Notes Included
  

O autorze

Peters, Mike