The Elements of Police Hostage and Crisis Negotiations : Critical Incidents and How to Respond to Them

ISBN-13: 9780789018953 / Angielski / Twarda / 2005 / 272 str.

James L. Greenstone

Opis

A Texas-based police mental health consultant and psychologist, Greenstone is former director of the Psychological Services Unit of the Fort Worth Police Dept., and has some 37 years in the field. He offers a practical handbook to day-to-day, on-the-scene hostage and crisis negotiations for all law enforcement officers, from the experienced to the

Spis treści

• Foreword (H. H. A. Cooper)
  
• Preface
  
• Acknowledgments
  
• Chapter 1. Preincident Preparation
  
• Select Negotiators
  
• Establish Selection Timeline
  
• Use the Decision Tree
  
• Develop General Orders and Standard Operating Procedures
  
• Deal with the Media
  
• Chapter 2. First-Response Duties
  
• Follow the Steps for First Response
  
• Develop Intelligence at the Scene
  
• Gather Important Information Immediately in Hostage and Barricade Situations
  
• Chapter 3. Callout Response
  
• Keep Equipment Prepared
  
• Prepare Your Family
  
• Prepare Yourself
  
• Respond to the Scene
  
• Report to the Command Post
  
• Chapter 4. Arriving on Scene and Setting Up
  
• Organize Personnel at the Scene
  
• Remain Aware of Legal Considerations
  
• Observe Telephone Surveillance Guidelines and Laws
  
• Set Up Telephone or Other Communication System
  
• Chapter 5. Preparing to Negotiate
  
• Review Information on the Abnormal Psychology of Hostage Takers
  
• Review Negotiations Strategies
  
• Chapter 6. Making Contact and Beginning Negotiations
  
• Know the Stages of Negotiations
  
• Review the Greenstone Model of Crisis Intervention
  
• Determine Whether You Have a Hostage or Crisis Situation
  
• Review the Basic Steps for Contact with the Hostage Taker
  
• Use Boards
  
• Ignore Deadlines, but Be Prepared to Explain
  
• Listen for Demands
  
• Prepare for Face-to-Face Negotiations
  
• Set Goals for Negotiations
  
• Remember That Negotiations Are a Team Effort
  
• Keep the Subject in Problem-Solving Mode
  
• Determine Whether You Are Making Progress
  
• Know How to Use the Pat Words and Phrases
  
• Go Step by Step
  
• Understand and Use Stockholm Syndrome
  
• The Dos and Don’ts for Hostage and Crisis Negotiators
  
• Use Time Appropriately
  
• Understand Why We Do Not Trade Hostages
  
• Use Translators Appropriately and Effectively
  
• Know When and How to Call a Time-Out
  
• Select a Mental Health Professional to Assist the Team
  
• Be a Mental Health Consultant to a Negotiations Team
  
• Chapter 7. Preparing for the Surrender
  
• Understand and Develop the Process
  
• Use the Guidelines
  
• Chapter 8. Postincident Tasks
  
• Debrief the Hostage Negotiations Team
  
• Use the Debriefing Sheet
  
• Review the Ten Most Serious Errors
  
• Illustrative Case Study: Why Did It Work?
  
• Chapter 9. Attending to Special Issues
  
• Consider Risk Factors
  
• Utilize the Violence Risk Analysis Worksheet
  
• Review Red Flag Indicators and Pay Attention to Them
  
• Know When to Terminate Utilities
  
• Know How to Win and Lose As a Team
  
• Know How to Survive if You Are Taken Hostage
  
• Consider the Role of Tactical Emergency Medical Support for Negotiators
  
• Chapter 10. Specific Issues Relating to Suicide
  
• Review the Procedures for Responding to a Suicidal Subject
  
• Know How to Use the Lethality Scale
  
• Recognize a “Suicide by Cop”: Victim-Precipitated Suicide
  
• Confronting Adolescent Suicide
  
• Chapter 11. Developing Negotiator Survival Skills
  
• Use Self-Relaxation Skills
  
• Understand the Signs of Job Stress and Burnout
  
• Develop Personal Survival Skills
  
• Chapter 12. Learning and Using Effective Communication Skills
  
• Ask the Right Questions
  
• Understand the Messages
  
• Understand the Nature of Distortions
  
• Be Empathetic
  
• Never Assume
  
• Clarify Statements
  
• Know When and How to Ask Questions
  
• Deal Effectively with Silence
  
• Understand Content and Feelings
  
• Respond to the Subje

O autorze

Greenstone, James L