Advanced Facilitation Strategies: Tools and Techniques to Master Difficult Situations [With CD-ROM]

ISBN-13: 9780787977306 / Angielski / Miękka / 2005 / 272 str.

Ingrid Bens

Opis

From Ingrid Bens, the author of the best-selling book Facilitating with Ease , comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors. Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to

• Become better at diagnosing facilitation assignments and creating effective process designs
• Broaden their repertoire of tools to make impromptu design changes whenever they are needed
• Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

Spis treści

Introduction.

1. Advanced Strategies Overview.

Your Personal Philosophy of Facilitation.

The Three Levels of Competence.

Where Are You Now? Self–Assessment.

The Power of Your Presence.

Personal Projection Assessment.

What is O.D.?

Working as a Consultant.

Two Forms of Consulting.

Expanding Your Power Base.

Gaining the Authority to Facilitate.

Losing the Facilitator Role.

Maintaining and Regaining the Role.

The Two Types of Interventions.

Deepening Your Process Responses.

Managing the Role of Leaders.

When the Boss is in the Room.

Enhancing Your Questioning Skills.

Asking Complex, High Quality Questions.

Advanced Facilitation in Action.

Advanced Skills Observation Sheet.

Debriefing Your Experience.

The Five Rules of Facilitation.

2. The Complexities of Decision Making.

Shifting Group Focus from What to How .

Decision Dilemma #1 Lack of Clarity About Whether the Group Is Making Decisions.

Decision Dilemma #2 Lack of Clarity About Empowerment.

Decision Dilemma #3 Confusion About Which Decision–Making Method to Use.

Decision Dilemma #4 Use of Positional Processes.

Decision Dilemma #5 The Presence of Group Think.

Decision Dilemma #6 Lack of Techniques to Overcome Blocks to Agreement.

Decision Dilemmas Summary Chart.

More on Decision–Making Options.

More on Compromise.

Overcoming Problems with Compromise.

More on Majority Voting.

Overcoming Problems with Majority Voting.

More on Multivoting.

Overcoming Problems with Multivoting.

More on Consensus Building.

Comparing Consensus and Consensus Building.

Overview of the Consensus–Building Process.

Overcoming Problems with Consensus Building.

Tools Overview.

The Decision–Making Roadmap.

Decision–Making Checklist.

Decision Effectiveness Exit Survey Elements.

Decision Effectiveness Survey.

3. Conflict Management Strategies.

Operating Under Mistaken Assumptions.

The Importance of Making Interventions.

Knowing When to Intervene.

Nine Ways to Intervene.

The Art of Positive Confrontation.

Monitor Your Self–Talk.

When Nothing Works!.

Conflict Senerios:.

1. Role Confusion What s a facilitator?

2. The Personal Attack Who are you anyway?

3. Lack of Authority You can t facilitate me!

4. Unclear Meeting Goal What s this about?

5. Agenda Overload We re going to discuss all that!?!

6. Mistaken Assumptions Who told you that?

7. Hidden Agendas Wish we were talking about the real issues.

8. Resistance and Lack of Buy–in What s in it for me?

9. Resistance to Process Don t fence us in!

10. Lack of Norms We don t need rules!

11. Ignoring Group Norms Oh those rules!

12. The Over–Participant And furthermore . . .

13. The Under–Participant I have nothing to add!

14. The Positional Debate I m right; you re wrong!

15. The Joker Aren t I Funny!

16. Side–Chatters Psst, Psst, Psst . . ..

17. Side–Trackers On another note . . ..

18. Blocking I simply won t support this decision.

19. Unresolved Conflicts This goes way back!

20. Cynicism Why bother!

21. Sarcasm This is typical of you!

22. Stuck Are we still talking about that?

23. Conflict Erupts Let me tell you how I really feel!

24. A Member Storms Out I m not listening to this!

25. Unwilling to Take Responsibility I m not doing it!

26. Losing Authority Have I lost you?

27. Blocked Consensus Why can t we agree?

28. Lack of Closure Let s finish this later.

29. Lack of Feedback Let s talk later!

30. Lack of Follow–Through Nothing ever happens!

4. Consulting Strategies for Facilitators.

Step 1: Assessment.

Question Development.

Sample Assessment Questions.

Checklist for Conducting Effective Interviews.

Identifying the Client.

Data Analysis Worksheet.

Step 2: Design.

Session Design Worksheet.

Session Design Components.

Session Design Template.

Design Checklist.

Step 3: Contracting.

Proposing a Process Design.

Dealing with Resistance.

Characteristics of a Strong Contract.

Sample Letter of Agreement.

Step 4: Implementation.

Starting a Facilitation.

During a Facilitation.

Ending a Facilitation.

Planning for Action.

Troubleshooting the Action Plans.

Step 5: Follow–up.

Monitoring and Evaluating Results.

Reporting on Progress.

Meeting Evaluation Form.

5. Essential Processes for Facilitators.

Strategic Planning.

Change Management.

Project Management.

Benchmarking.

Priority Setting.

Large Group Problem Solving.

Process Improvement.

Survey Feedback.

Win/Win Negotiation.

Customer Service Improvement.

Team Launch.

New Leader Integration.

Conflict Mediation.

Coaching.

References.

About the Author.

How to Use the Accompanying CD–ROM.

O autorze

Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.

Blurb

Advanced Facilitation Strategies

From Ingrid Bens, the author of the best–selling book Facilitating with Ease!, comes the next–step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.

Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality–based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to

• Become better at diagnosing facilitation assignments and creating effective process designs
• Broaden their repertoire of tools to make impromptu design changes whenever they are needed
• Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people

This book includes techniques for dealing with dilemmas in facilitation, shows how to maintain neutrality in various situations, and reveals how to work effectively with group leaders. Bens outlines six common decision quandaries and offers tips on how advanced facilitators resolve them. She suggests various tools that can be used to intervene in group conflicts in order to put participants back on track. The author also outlines five steps for managing complex situations assessment, design, contracting, implementation, and follow–up and shows how to implement each step to maximize effectiveness.

Advanced Facilitation Strategies, with an accompanying CD–Rom, is a valuable toolkit filled with customizable instruments, charts, tools, checklists, references, and guides for all practitioners.

Praise for Ingrid Bens′s Facilitating with Ease!

"Facilitating with Ease! is a gold mine of tools, tips, and wisdom, useful for both novices and experts. In a world where everyone must facilitate or fall behind, this guide will help you stay ahead!"
Jim Gannon, senior vice president of human resources development, Royal Bank Financial Group

"Facilitating with Ease! is a must–have resource. I′ve been in OD for fifteen years and this is one of my ′go–to′ books."
Rob Mullins, senior training consultant, The Boeing Company

"Facilitating with Ease! is so thorough and so well organized, we′ve made it the centerpiece of our facilitator training program."
Karen H. Wunderlin, president, Wunderlin Consulting