ISBN-13: 9780762300099 / Angielski / Twarda / 1996 / 388 str.
ISBN-13: 9780762300099 / Angielski / Twarda / 1996 / 388 str.
Part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.